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Benefits Administration Services Associate I

Benefits Administration Services Associate I

Conduent

0 - 3 years

2 - 5 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Training Basic Interpersonal skills Usage Analytical Management Operations Supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.

Functional Knowledge

Basic skillset in a range of processes, procedures, and systems.

Business Expertise

Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.

Leadership

Has no supervisory responsibilities.

Problem Solving

Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Responds to open enrollment inquiries.
Completes transaction(s) related to the customer\u2019s inquiry.
Documents call by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalating as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Performs other duties as assigned.
Complies with all policies and standards.

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