Beauty Advisor

Beauty Advisor- Makeup Expert- JD   Reporting Into: Department Manager: Dept Store Operations Personal Shoppers provide expert advice: they extend the highest level of customized and personalized customer service to individual shoppers by exhibiting advanced knowledge in Beauty products and trends -Delights customers with high standards in service and via all other levers in retail & in doing so converts them to a Shoppers Stop Beauty loyalist Their primary responsibility is customer service and experience   Responsibilities:   1.   Customer Service ·        Highest level of customized and personal customer service possible to individual shoppers ·        Provide welcoming, personal, professional service to all Customers at all times ·        Ask questions, investigate preferences, listen to customer, make the experience interactive ·        Suggest group of appropriate products and/or colors to meet and exceed customers’ needs ·        Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well ·        Assist customers with product/services selection and information ·        Become trusted consultants for Beauty shoppers and give them an enhanced buying experience ·        Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires ·        Inform customers of programs or offers in the Beauty Category ·        Obtain Customer data for Beauty Addict clients ·        Follow-up, follow-through with customers and keep commitments in order to maintain strong relationships ·        Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients ·        Be informed about products/company information/store information and convey to the customer accordingly ·        Listen well and communicate clearly ·        Practice current good counter practices ·        Maintain the appointment levels, contribution to sales, conversions ·        Focus on increasing the IPT and Avg Bill Value ·        Encourage customers to share feedback and reviews online, post pics post makeovers if possible ·        Be in touch with the respective Brand staffs to understand from them the new launches                 2.   Maintaining Work Environment ·        Keep self-updated on latest style and fashion trends ·        Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business ·        Maintain a clean and organized work area.  ·        Maintain tester units in proper schematic order. ·        Clean or replace any broken or damaged products ·        Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas. ·        Inform management of any store maintenance issues ·        Inform management of any Health and Safety issues which might lead to accidents     3.   Administrative Assistance Activities ·        Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on RTV’s of testers ·        Complete appropriate Customer correspondence as required.   Qualifications / Skills:    Education:                         Minimum HSC                  Job-Related Skills:             Excellent communication & organizational skills    Job-Related Experience:          Cosmetic experience preferred    Analytical/Interpretive Skills:    Ability to work in a fast-paced environment    Communication Skills:            Excellent customer service, communication and organizational skills must be completely reliable. Professional attitude and ability to be flexible and handle change in a positive manner.