BARTENDER

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.

Main Duties and Responsibilities:

• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics
• To follow the Cycle of service of Grand Hyatt Kochi
• To follow all skills trained in the departmental core Training
• Take care of the equipment as if it were your own
• Know the daily targets and projections
• Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• To be fully conversant with all services, offers, promotions and facilities offered by the hotel
• Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders
• Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management
• Adhere to the correct restaurant pathways
• To alert any potential problems to your direct supervision, where possible before they arise
• Attend all training where required, having an avid interest in learning and education surrounding their venue and products
• To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
• To carry out any other reasonable duties and responsibilities as assigned
• Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables
• To be charismatic and make conversation easily and with an array of people
• To be driven by achieving a rounded sales experience, using selling skills as trained
• Able to effectively manage their dedicated working areas and delegate where appropriate
• Meets sales mix expectations
• Meets sales and spend forecasts
• Have a thorough understanding of the local industry
• Following international and local Bar and Drink trends
• Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature
• Serve alcohol responsibly and report any concerns to duty manager immediately
  

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.