Barista

The primary objective of this role is to engage with each guest in a personalized manner, fostering genuine relationships to cultivate loyalty and drive repeat business. Your key responsibilities will encompass a range of tasks including product preparation and knowledge, cleaning and organizing, cash handling, experience delivery, and job requirements. In terms of product preparation and knowledge, you will be responsible for crafting a variety of drinks such as blender and espresso-based beverages, serving food, assembling merchandise gifts, and packaging whole and ground bean products. Additionally, you will be expected to provide guests with detailed product information and make recommendations for complementary or new items to enhance their experience. Maintaining cleanliness and organization within the facilities is crucial, involving tasks such as cleaning various areas, restocking products, and ensuring the proper maintenance and calibration of equipment like espresso machines and grinders. Cash handling is another integral aspect of this role, which includes processing sales transactions using cash, debit, or credit, following established procedures for voids and discrepancies, and reconciling cash and register records at the end of your shift. Delivering a consistent and personalized experience to each guest is paramount, requiring a friendly and approachable demeanor, a deep passion for the Second Cup brand, and the ability to address any guest complaints effectively. You should possess a comprehensive understanding of Second Cup products, be adept at memorizing drink recipes, and be skilled in suggestive selling techniques to boost sales. Essential skills for this position include exceptional guest service abilities, a collaborative approach to teamwork, previous experience in cash handling, retail, or food service, in-depth product knowledge, effective selling skills, and proficiency in storytelling. The working conditions may involve standing for extended periods, lifting objects weighing between 5 to 25 lbs, and exposure to noise and heat from equipment like blenders and espresso machines. Please note that this position is exclusively open to female candidates.,