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Capgemini
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Banking Operations - Engagement Manger

Banking Operations - Engagement Manger

Capgemini

13 - 20 years

11 - 21 Lacs

noida greater noida delhi / ncr

Posted:2 days ago| Platform:

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Skills Required

banking operations commercial banking lending operations consumer loan commercial finance retail finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

Primary responsible for team deliverables and department outcomes as a result. Joint responsibility with others for the business unit, and enterprise result.
Works with business unit leader to translate business plans into targeted operational objectives, and supports consistent delivery through a disciplined operating rhythm, and data-driven approach to operational excellence and customer / partner experience.
Exercises operational objectives within a team or business unit to complete tasks in accordance with service requirements. Performance is monitored regularly through disciplined operating rhythms and functional governance.
Recommends and supports the design and implementation of initiatives, may influence policies and procedures.

Your Profile:

We’re looking for a who brings 13 -15+ years of experience in banking operations across Retail, Commercial, and Consumer Lending.

Leadership support, role modelling and guidance across the division. Support and lead through change and transformation initiatives, demonstrating adaptability and resilience in navigating organisational changes.
Consistent high-quality service delivery against SLAs and targets, meeting customer experience, risk and efficiency expectations.
Functional performance reporting, insights and trends.
Tactical resource planning (forecast / budget / impact and benefit realisation), recruitment, onboarding and upskill planning, adhering to standard disciplined operating rhythm
Supporting program and change involvement and acceptance into BAU, including identifying, preparing, and providing SMEs to support deep dives and investigation, business readiness, impact assessment, embedding, benefit delivery
Maintained understanding of, and compliance with, regulations and policies. Collaborate with external stakeholders, including regulatory bodies, to address operational requirements and regulatory compliance.
Process and knowledge management review and continuous improvement.
Establish and maintain effective relationships with internal stakeholders, such as department heads, upper management, and cross-functional teams, to ensure alignment of goals and objectives.
Team engagement and action planning, active staff retention and development activities. Monitoring and management of people metrics.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Banking Operations - Engagement Manger