Banking Operations Analyst

Role Overview: As an Ops Sup Analyst 1 at CSIPL (Citi Services India Private Limited), you will play a crucial role in providing operations support services for the Account Opening process. Your responsibilities will include maintaining records, coordinating account openings, and serving as a liaison between various teams and clients. Your primary objective will be to ensure day-to-day operations support in alignment with Citi's operational infrastructure and processes. Key Responsibilities: - Lead customer service efforts by resolving inquiries and overseeing escalated issues for efficient client support. - Foster team efficiency through continuous training, cross-functional support, and knowledge sharing initiatives. - Collaborate effectively with the team, demonstrating flexibility in shift timings to meet business demands. - Ensure timely completion of tasks by collaborating closely with validation and dependent teams. - Initiate and lead employee engagement, learning, and development activities to support team engagement goals. - Actively participate in Line of Business (LOB)/Site initiatives and Global Community Day activities. - Serve as an effective backup for the immediate supervisor to ensure continuity of business operations. - Develop comprehensive product and process expertise, including end-to-end conceptual understanding. - Assume full ownership and accountability for all processed transactions and their eventual outcomes. - Meet and exceed individual and team productivity targets/benchmarks while adhering to Service Level Agreements (SLAs). - Maintain a zero-error rate to prevent internal or external impacts and strictly adhere to Key Performance Indicators (KPIs) and Turnaround Times (TAT). - Contribute to achieving annual MTP (Minimum Target Profit/Margin) savings and analyze financial postings for process improvements. - Prepare timely and accurate Management Information Systems (MIS) and reporting, ensuring compliance with internal policies and external regulatory requirements. - Identify potential risks within processes and implement effective mitigation strategies, fostering a culture of continuous improvement. Qualifications: - 04-06 years of relevant experience preferred - Proficient in Microsoft Office & Citi AI tools - Comprehensive knowledge of Branch and Client servicing processes - Lean Certified - General knowledge of client reporting across the industry and competitors - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Clear and concise written and verbal communication skills Education: - Bachelor's degree/University degree or equivalent experience (Note: The additional details of the company were not provided in the job description.),