Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Linux Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 0-3 years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience Cisco certified Experience with network automation/scripting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Ø Installation, configuration, and maintenance of IT hardware, including desktops, laptops, printers, and networking equipment. Ø Managing Active Directory: User & Group Creation, management, Password, DHCP Service, File & Printer Sharing. Ø Application Support: office 365 mail, SAP, 3D tool, CrowdStrike, Matrix ,Yotta safe Intranet, Extranet, Production application & RDP troubleshooting. Ø Address users' tickets from ticketing tool regarding hardware, software, and networking. Ø Provide technical support to employees for hardware and software-related issues from various locations units. Ø Ensure data backup and recovery procedures are in place and regularly. Ø Assist in ensuring IT security best practices, such as antivirus management, access control, and patch management. Ø Work closely with the IT team to ensure efficient IT operations. Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Education: Bachelor's (Required) Experience: System Admin: 3 years (Required) License/Certification: System Admin (Required) Application Deadline: 21/06/2025 Expected Start Date: 17/06/2025

Experience: 2+ Years Location: Chennai Notice Period: Immediate Responsibilities- · Must have experience in O365, Macbook Configuration. · Maintenance and troubleshooting of standard software packages. · Microsoft OS, System Software, and Technologies. Installation and upgrades. · Fault finding like MS-office / O 365 related issues resolution · Problems related to the usage of the internet and emails. · Maintaining Regular call Reports. · Coordinate with Internal authorities/Department for IT solutions. · Knowledge of Windows client and server OS troubleshooting · L1 Support for network troubleshooting · L1 Support for server standard roles · Timely Suggestions to improve existing the IT infrastructure · Basic knowledge of server · Maintain the asset list as per Customer Standard. · Basic Troubleshooting of the internet lease line. · Firewall/Network security basic troubleshooting and configuration. · L1 Support for standard Backup solution. · Hands-on experience on Cisco devices like switches · Experience on active directory, user management · Installation of Operating Systems, Updating latest OS, Software’s, Antivirus software, Routers/Switches, IP Cameras, Scanner and Printers. · Installing, Configuring and securing Wireless. · Take care of Hardware/Software/ Networking Requirements as per the Organizational Needs. · Providing technical support · Attending to the work of service maintenance and troubleshooting of computer Hardware and Networking. Interested can share on admin@mbmpl.com Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Title: Storage and Backup Engineer Location: [Remote] Mode: Contract Experience: 6+ Years Job Type: Full-Time 🔹 Role Summary: We are seeking an experienced Storage and Backup Engineer to manage and optimize data protection infrastructure built on IBM Storage Fusion HCI, Ceph, and Red Hat OpenShift Data Foundation (ODF). This role is responsible for post-deployment operational support, including backup policy enforcement, Ceph monitoring, disaster recovery validation, and persistent volume management for containerized workloads. 🔧 Key Responsibilities: Configure and manage backup strategies using IBM Spectrum Protect Plus or equivalent backup solutions for OpenShift container workloads. Administer and monitor Ceph storage clusters (block, file, and object), ensuring availability and performance. Implement snapshot-based and scheduled backup solutions for OpenShift Persistent Volumes (PVCs). Coordinate with application/database teams to align backup and recovery processes (e.g., Oracle DB, PVC-based workloads). Validate data replication, disaster recovery readiness, and failover mechanisms in production and DR setups. Set up and maintain health checks, alerts, and usage optimization for storage resources. Troubleshoot and resolve storage and backup issues post-Go Live. 🧠 Required Skills and Experience: 6+ years of experience with enterprise-grade storage and backup platforms. Strong hands-on experience with: IBM Storage Fusion / Spectrum Protect Red Hat OpenShift Data Foundation (ODF) Ceph cluster operations (scaling, rebalancing, failure handling) Understanding of Kubernetes CSI drivers and volume provisioning. Knowledge of replication, DR testing, and failover practices. Ability to coordinate with infra/network teams for end-to-end data flow validation. 🏅 Preferred Certifications: Red Hat Certified Specialist in OpenShift Administration IBM Certified Administrator – Spectrum Protect / Fusion HCI Ceph Storage Administrator Certification Would you like this formatted for LinkedIn, a career portal, or email campaign? Apply Now Mail: r4@hiking-it.com Call: 8019482727 Show more Show less

Job Description We are seeking a highly skilled and experienced System Administrator to manage, maintain, and enhance our IT infrastructure. The ideal candidate will be responsible for the reliable operation, security, and performance of our servers, networks, and various IT systems, supporting our organization's critical operations. This role requires a proactive individual with strong problem-solving abilities and a commitment to ensuring business continuity and data integrity. Required Key Skills System and Server Management: Network Administration: Data Backup and Recovery: Security Management: Technical Support and Troubleshooting: Cloud computing Exp-above 2 Location: Trichy and chennai Job Type: Full-time Benefits: Provident Fund Schedule: Rotational shift Work Location: In person

Key Responsibilities: Architect, design, and optimize enterprise-grade NiFi data flows for large-scale ingestion, transformation, and routing. Manage Kafka clusters at scale (multi-node, multi-datacenter setups), ensuring high availability, fault tolerance, and maximum throughput. Create custom NiFi processors and develop advanced flow templates and best practices. Handle advanced Kafka configurations — partitioning, replication, producer tuning, consumer optimization, rebalancing, etc. Implement stream processing using Kafka Streams and manage Kafka Connect integrations with external systems (databases, APIs, cloud storage). Design secure pipelines with end-to-end encryption, authentication (SSL/SASL), and RBAC for both NiFi and Kafka. Proactively monitor and troubleshoot performance bottlenecks in real-time streaming environments. Collaborate with infrastructure teams for scaling, backup, and disaster recovery planning for NiFi/Kafka. Mentor junior engineers and enforce best practices for data flow and streaming architectures. Required Skills and Qualifications: 5+ years of hands-on production experience with Apache NiFi and Apache Kafka . Deep understanding of NiFi architecture (flow file repository, provenance, state management, backpressure handling). Mastery over Kafka internals — brokers, producers/consumers, Zookeeper (or KRaft mode), offsets, ISR, topic configurations. Strong experience with Kafka Connect , Kafka Streams , Schema Registry , and data serialization formats (Avro, Protobuf, JSON). Expertise in tuning NiFi and Kafka for ultra-low latency and high throughput . Strong scripting and automation skills (Shell, Python, Groovy, etc.). Experience with monitoring tools : Prometheus, Grafana, Confluent Control Center, NiFi Registry, NiFi Monitoring dashboards. Solid knowledge of security best practices in data streaming (encryption, access control, secret management). Hands-on experience deploying on cloud platforms (AWS MSK, Azure Event Hubs, GCP Pub/Sub with Kafka connectors). Bachelor's or Master’s degree in Computer Science, Data Engineering, or equivalent field. Preferred (Bonus) Skills: Experience with containerization and orchestration (Docker, Kubernetes, Helm). Knowledge of stream processing frameworks like Apache Flink or Spark Streaming. Contributions to open-source NiFi/Kafka projects (a huge plus!). Soft Skills: Analytical thinker with exceptional troubleshooting skills. Ability to architect solutions under tight deadlines. Leadership qualities for guiding and mentoring engineering teams. Excellent communication and documentation skills. pls send your resume on hr@rrmgt.in or call me on 9081819473. Job Type: Full-time Pay: From ₹1,500,000.00 per year Work Location: In person

Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role And Responsibilities As an SAP Consultant, you are responsible for the technical design and implementation of the solution at our clients. You are an expert in your subject and a trusted advisor to our clients and internal teams. You communicate your points of view to IBM's global network of SAP architects and participate in the advancement of our consulting services. You are required to work in different sites, with many internal and external interfaces. Communication and collaboration with project teams and other professionals is key to successfully lead technical teams to a common goal and working with advanced technologies in the SAP space. Tasks will spread from optimizing existing environments from a solution point of view to personally realizing solutions in the area of HANA, Cloud and Mobile. Assist clients in the selection, implementation, and support of the SAP Hana Basis You will use your consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the client's business environment in order to achieve client expected business results Preferred Education Master's Degree Required Technical And Professional Expertise Minimum 5-8 years of experience in architecting and planning SAP Upgrade and database migration projects Proven track record of delivering SAP upgrades, migrations and other Basis related projects Demonstrated consulting background in providing both technical delivery and advisory services in a senior role Experience have experience in Real world SAP HANA BASIS Experience in backup/Restore/Recovery of SAP/Oracle installations, Server Monitoring and optimizing techniques Preferred Technical And Professional Experience Certification in SAP OS (Operating System)/ DB (Database) Migration Consultant or Technology Associate - SAP Landscape Transformation 2.0 Experience in working in implementation, upgrade, maintenance and post- production support projects HANA Migration Basis Architect (ECC Show more Show less

Roles & Responsibility: I. Handling Technical Support Calls & Tickets II. Resolving issues - Remote Access, Phone Support, etc. III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS IV. Monitoring Servers (IceWarp, MySQL, etc) V. Performing Migration VI. Handling Presales queries (L1/L2) VII. Handling important/urgent calls during non-office hours VIII. Providing Support during Emergency as required (Off hours) IX. Should Handle atleast 30 Tickets per month when in support role X. Should handle atleast 4 implementations in a month XI. Handle escalation from Customer (as per escalation matrix) Key skills: Messaging Administrator, Windows server, Linux server, System Administrator Knowledge Required: a) Administration of Windows b) Administration of Linux (CentOS, Debian, Ubuntu) c) Network level skills d) Email protocols (SMTP, POP3, IMAP) e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution, troubleshooting) f) Experience with ActiveDirectory and LDAP. g) Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon h) Virtualization (VMWare, HyperV) i) Knowledge in SSL Certificates j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk) k) Technical understanding (Systems, Database, Networks) l) Very Good communications skills - English, written & spoken m) High customer orientation, communication strength, team ability n) Self-initiative / motivation / willingness to learn o) 5+ years of experience in the same domain Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Experience: Administration of window: 4 years (Preferred) Active Directory: 4 years (Preferred) Linux: 4 years (Preferred) mail Server: 4 years (Preferred) Work Location: In person

Key ResponsibilitiesRecruitment Create job descriptions (JD) and competencies for all roles. Source candidates through agencies, referrals, etc. Design technical round tasks, schedule, and conduct interviews. Manage resource mapping and backup recruitment strategies. Handle onboarding and maintain HR records (applications, résumés, JDs). People Management Evaluate and manage employee performance through goals, metrics, and appraisals. Develop training programs, including onboarding and workshops. KRA & KPI Management Maintain KRA/KPI sheets for all members. Provide regular feedback to team members and managers. Employee Engagement Manage Green/Red Flags and create organizational calendars. Organize fun days, birthdays, anniversaries, festivals, and trips. Policies & Compliance Ensure updated policies are communicated. Manage PF compliance and employee-related policies. Skills Fluency in English, time management, recruitment, and observation. Telephone and meeting etiquette, listening, research, and problem-solving. Strong interpersonal, analytic, and relationship-building skills. Knowledge Job platforms, basics of psychology, and compensation/benefits management. Personal Attributes Traits : Proactive, energetic, persistent, empathetic, ethical, focused, and willing to learn. Motives : Growth-driven, win-win philosophy. Self-Image : Confident, go-getter. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person

Troubleshooting network and system problems and solving hardware and application Issues reported by user. Hands on experience in server & storage infra management Scheduled & Manual backup of server & user data. Setup, configure, maintain, upgrade NetBackup server/client and tape libraries Monitor daily NetBackup activity and reporting to proactively avoid issues Solving complicated Hardware cases and Liaising with Hardware Vendor Good Understanding of Windows Active directory server, Linux servers Management of Active Directory and Group policies. Manage & Maintain DNS/DHCP Infrastructure IT Asset management and regular check-up of desktop, laptop & server. Perform server maintenance and operational procedures. Develop and maintain standard operating procedures and documentation adhering to industry best practices. Execute IT Projects Identify the need for upgrades, configurations or new systems and report the same. ERP Software Experience is must required Job Type: Full-time Pay: ₹35,000.00 - ₹40,753.97 per month Benefits: Health insurance Schedule: Day shift Monday to Friday Experience: total work: 1 year (Required) Work Location: In person

Job Description Job ID SRCLO014016 Employment Type Regular Work Style on-site Location Noida,UP,India Role Sr Cloud Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. UKG is seeking a highly skilled and motivated Cloud Infrastructure Engineer to join our experienced team responsible for the critical function of OS patching. This role requires a strong hands-on approach and a deep understanding of OS patching methodologies and best practices. As a Cloud Infrastructure Engineer, you will be responsible for the administration and support of our Tanium infrastructure and environments within our 24x7 Cloud and Hosted Operations Center. You will play a key role in developing and deploying efficient solutions to optimize the performance and security of UKG's Cloud & Hosted environment. Responsibilities: • OS Patching Management: o Deploy and manage OS patching solutions using tools like Tanium or equivalent. o Troubleshoot and resolve OS patching issues, conducting Root Cause Analysis (RCA) to prevent recurrence. o Maintain a consistently high success rate for OS patching, providing weekly trending reports and ensuring stable success percentiles. o Manage escalations related to the OS environment. • Infrastructure Support: o Administer and support backup infrastructure. o Deploy, support, and test Disaster Recovery strategies across multiple data center replications. o Provide in-depth support for Windows Server environments. o Leverage strong knowledge of VMware for infrastructure management. • Operational Excellence: o Review daily status reports and address any issues within the environments. o Implement processes to standardize IT practices, procedures, capacity planning, and risk mitigation. o Provide accurate monthly forecast planning. o Collaborate with Technical Operations and other teams to coordinate and resolve issues. o Fine-tune configurations through collaboration with various technical infrastructure teams. • Security & Compliance: o Present security audits and manage security controls related to OS patching. Qualifications: • Bachelor’s degree in Computer Science or a related field. • Minimum of 4 years of experience in a medium to large IT environment. • Excellent communication skills, both written and verbal. • Experience working within a multi-location team environment. • Proficient in deploying and managing OS patching tools like Tanium or equivalent. • Strong troubleshooting skills with a focus on preventing recurring issues. • Solid understanding of VMware virtualization technologies. • Extensive knowledge of Windows Server operating systems and OS patching methodologies. • Experience in deploying, supporting, and testing Disaster Recovery solutions. • Ability to manage escalations and prioritize tasks effectively. • Experience in presenting security audits and managing security controls. • Proven ability to collaborate effectively with cross-functional teams. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Job Description Job ID LEADC014298 Employment Type Regular Work Style on-site Location Noida,UP,India Travel Up to 25% Role Lead Cloud Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Role Description: UKG is seeking a highly motivated and skilled Cloud Infrastructure Engineer to join our experienced Backup and Recovery team. This role focuses on the administration, support, and optimization of our backup infrastructure within a 24x7 Cloud and Hosted Operations Center. The ideal candidate will possess a strong understanding of backup tools, strategies, and disaster recovery principles, coupled with a proactive approach to problem-solving and a commitment to continuous improvement. Responsibilities: Backup Infrastructure Management: o Administer and support the backup infrastructure, including Commvault and other backup solutions. o Deploy, configure, and maintain backup solutions across various environments. o Monitor backup jobs, ensuring successful completion and addressing failures promptly. o Perform regular backup and recovery testing to validate data integrity and recoverability. o Should be able own audit walkthroughs and aware of SOC compliance is a must. o Should be a able to lead a team and show focus and calm during the work hours Disaster Recovery: o Deploy, support, and test disaster recovery solutions involving multi-datacenter replications. o Participate in disaster recovery planning and execution. Troubleshooting and Problem Resolution: o Troubleshoot and resolve backup-related issues, including root cause analysis (RCA) to prevent recurrence of Windows OS server issues. o Manage escalations within the OS environment. System Administration: o Maintain and administer Windows Server environments. o Apply knowledge of VMware for virtualized infrastructure management. Operational Excellence: o Review daily status reports and address any identified issues. o Implement processes to standardize IT practices and procedures, capacity planning, and risk mitigation. o Provide monthly forecasts and planning for backup infrastructure capacity. o Track and report on weekly backup success rates, ensuring stable performance. Collaboration and Communication: o Collaborate with Technical Operations and other teams to coordinate and resolve issues. o Present security audit findings and implement security controls. o Work with infrastructure teams to fine-tune system configurations. o Communicate effectively within a multi-location team environment. Qualifications: Bachelor’s degree in Computer Science or a related field. 7 years of experience in a medium to large IT environment. Excellent communication and interpersonal skills. Technical Skills: o Proficiency in administering and deploying Commvault or similar enterprise backup solutions. o Strong knowledge of Windows Server operating systems. o Solid understanding of VMware virtualization technologies. o Experience with disaster recovery planning and implementation. o Strong knowledge of backup strategies. o Experience with troubleshooting windows server related issues. Desired Attributes: o Ability to work effectively in a 24x7 operational environment. o Strong analytical and problem-solving skills. o Ability to work independently and as part of a team.

Job Description Job ID SRDAT014303 Employment Type Regular Work Style on-site Location Noida,UP,India Role Sr Database Reliability Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Sr Production Database Administrator is responsible for overseeing the database administration functions of the Cloud services department. This position is responsible for database operational day to day tasks, as well as the maintenance and health check of databases supporting our Cloud application. This role will work closely with the DBAs, development, and infrastructure teams to maintain and administer databases to provide and enforce contractual SLAs. Must to have- - Expert in Installation / upgrade / maintenance and Administration on MSSQL 2012 - 2022. Disaster Recovery Planning and Implementation Should be able to resolve basic issues like login failure, backup failure, blocking, high CPU and high memory etc. Experience on Powershell scripting is a plus Basic knowledge for Ansible and Terraform Experience on various HA and DR solutions (Log-shipping, Always-on) Thorough knowledge of database security best practices Experience with Implementation in a Cloud Environment ideal Expert in performance analysis and resolution Knowledge of Planning and Implementing (scripting) backup strategies. Expert in problem solving, planning, organization, and documentation Well versed with ITSM best practices Works as a member of a 24 x 7 team. Good To have- Cloud SaaS (multi-tenant) environment experience preferred Knowledge of Integration with 3rd party Monitoring Systems Familiarity with Virtual Machine (or Docker) technology a plus Should be able to configure and modify alert at SPLUNK Should be able to create dashboards at Grafana Excellent written and verbal skills Ability to excel in a cohesive team environment Experience with JDBC connection pools preferred Communicates effectively to both technical and non-technical individuals at various levels of customer and internal organizations. Uses consultative techniques and skills in their services delivery. Exposure to Cloud (GCP), CloudSQL and NoSQL. The successful applicant will demonstrate good judgment in selecting methods and techniques for obtaining solutions. They will possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change. After initial training they normally require little instruction on their day-to-day work. B.E./ B.Tech/ MCA or Regular PG in Computer Science. Around 3-5 years of experience as a MSSQL DBA with an experience of supporting Cloud customer facing production environments. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Windows Server Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Candiadte should be well aware about , OS, Drivers, Softwares and applications OS, software, email troubleshooting skills. Email configuration understanding, email backup and restore Printer installation Internet, Wi-Fi understanding LAN understanding, IP assignment System backup & restore Call logging understanding Soft spoken Customer handling skills. Job Type: Full-time Shift: Day shift Work Days: Monday to Friday Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Department Operations and Service Delivery Job posted on Jun 16, 2025 Employee Type FTE Experience range (Years) 8 years - 16 years Provide expert-level support and troubleshooting for all backup-related issues within the EMC Networker environment. Design, configure, and implement backup solutions for large-scale environments using EMC Networker and other related technologies. Lead the analysis and resolution of complex backup failures, performance issues, and storage-related problems. Collaborate with cross-functional teams to integrate backup solutions with critical business applications, databases, and virtual environments. Maintain and upgrade EMC Networker backup environments, ensuring adherence to best practices and industry standards. Develop and enforce backup policies, including data retention, security, and disaster recovery processes. Oversee and optimize backup operations, ensuring that SLAs and performance benchmarks are consistently met. Implement backup automation, scheduling, and monitoring to increase efficiency and reduce human error. Conduct root cause analysis for backup failures and implement preventive measures. Create and deliver training sessions for junior and mid-level backup resources (L2). Provide leadership in testing and implementing disaster recovery plans and conducting regular recovery drills. Manage the integration of cloud-based backup solutions with on-premises infrastructure (AWS, Azure, etc.). Ensure high availability of backup infrastructure, coordinating with storage, network, and security teams for seamless operations. Assist in the development of backup and restore documentation, as well as troubleshooting guides and best practice manuals. Strong knowledge of backup architectures, disaster recovery solutions, and data protection strategies in large-scale environments. Qualification- Any Graduate, Certification Preferred Job Location - Pune Experience - 8 years plus

Job Title: Senior CMS Developer (WordPress, Shopify, Wix, WooCommerce, etc.) Job Description: We are seeking an experienced CMS Developer with 3+ years of hands-on experience in managing and developing websites across various platforms including WordPress, Shopify, Wix, WooCommerce, and Drupal . The ideal candidate should have a deep understanding of web technologies, be proficient in theme/plugin customization, and ensure site performance, security, and scalability. Key Responsibilities: Design, develop, and maintain websites using popular CMS platforms. Customize and optimize themes, templates, and plugins/extensions. Manage CMS migrations, upgrades, and integrations with third-party tools. Troubleshoot technical issues and ensure optimal performance and SEO best practices. Collaborate with cross-functional teams including design, marketing, and content. Ensure robust website security protocols and regular backup schedules. Stay updated with the latest CMS features, trends, and best practices. Requirements: Minimum 3 years of proven experience with CMS platforms like WordPress, Shopify, Wix, WooCommerce, and Drupal . Strong understanding of HTML, CSS, JavaScript, and PHP. Experience with responsive and mobile-first design. Familiarity with page speed optimization, analytics integration, and SEO-friendly development. Excellent problem-solving skills and attention to detail. Strong communication skills and a team-oriented mindset. Job Type: Full-time Pay: ₹27,000.00 - ₹37,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Location Type: In-person Schedule: Day shift Monday to Friday Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) software development: 1 year (Preferred) HTML5: 1 year (Preferred) Work Location: In person Expected Start Date: 03/07/2025

Requirement of Medical Transcriptionist for a reputed Hospital in Ghaziabad with 4–5 years of experience in transcribing discharge summaries and radiology reports . The role involves converting voice-recorded medical reports into accurate written text while ensuring clarity, consistency, and adherence to medical and legal standards. Experience Required: 4–5 years Qualification: Graduate (preferably with training in medical transcription) Department: Medical Records / Radiology Key Responsibilities: · Transcribe dictated discharge summaries, radiology reports, and other clinical documentation. · Ensure accuracy, consistency, and completeness of medical records. · Edit and proofread reports to correct grammar, spelling, and formatting errors. · Use medical terminology appropriately and verify unclear terms through research. · Maintain confidentiality of patient information at all times. · Coordinate with doctors and radiologists to clarify dictations and improve report quality. · Ensure timely completion and uploading of finalized reports into the HIS system. · Maintain documentation standards in accordance with hospital protocols and NABH guidelines. · Support digital filing, backup, and retrieval of medical records. Required Skills: · Proficiency in medical transcription software/tools and hospital information systems (HIS) · Strong knowledge of medical terminology, especially in radiology and clinical medicine · Excellent listening, typing, grammar, and language skills · Ability to maintain confidentiality and work with minimal supervision · Detail-oriented with a focus on accuracy and deadlines Work Schedule: Full-time | Day shift (or as per hospital policy) Salary: Based on interview, experience and hospital norms Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: Day shift Rotational shift Work Location: In person

Capgemini is seeking an enthusiastic and motivated Database Administrator to join our team. Database Administrator, you will help ensure the reliability, availability, and performance of our systems and applications. You will work alongside experienced engineers to implement automated monitoring, incident response strategies, and deployment processes. This is an excellent opportunity for someone looking to start their career in Site Reliability Engineering and gain valuable experience in a dynamic work environment. Your role will involve collaborating with development and operations teams to enhance system reliability, streamline workflows, and foster a culture of continuous improvement through automation and best practices. Key Responsibilities: Assist in the monitoring and maintenance of system performance and availability. Help automate processes for deployment, incident response, and operational tasks. Collaborate with software development teams to improve operational efficiencies. Participate in on-call rotations and incident response efforts. Support troubleshooting efforts to resolve issues quickly and effectively. Contribute to documentation, including runbooks and standard operating procedures. Qualifications and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency with SQL Server and PostgreSQL, and a solid understanding of database architecture and administration. Minimum of 5 years of experience with database administration. Experience with backup and recovery procedures, performance tuning, and security. Strong understanding of database architecture and data modeling. Knowledge of database security and data protection. Strong problem-solving skills and a willingness to learn new technologies. Excellent communication and teamwork abilities. Other Critical Skills Sql server - Advanced Postgres - Advanced Software / Tool Skills SQL - Advanced (7+ Years) Show more Show less

Role- Windows vmware admin Experience- 5-8 Location- New Delhi , Hyderabad Roles & Responsibilities 10+ years of experience of implementing and supporting enterprise scale VMware, Zerto based DRaaS environments. Scope: Migration and Implementation engineer with deep knowledge of VMware and Zerto, responsible for (1) migrating client application from a DC to DC.(2) Setup and configure DR strategy and test DR landscape. Hands-on experience of architecting DR solutions in Zerto, SRM etc. Good to have -Hands-on automation experience using scripting such as PowerCLI, bash, python, etc. Good knowledge of backup, recovery, and storage replication technologies such as Veeam, NetApp, Carbonite Availability etc. Good understanding of iSCSI, FC, NFS, FCoE storage protocols and provisioning across multiple systems. Provide the architectural design and implementation support for complex DRaaS based on Zerto, VMware technologies and components. Show more Show less

Job Title: Social Media Executive (Paid + Organic) Location: Hybrid (Must have own laptop, stable internet connection, and uninterrupted power backup) Experience: 4–5 Years Type: Full-time Industry: Digital Marketing Company: Brandhype Digital- Dwarka Delhi- One of the top-ranked digital marketing companies in Gurgaon (as ranked by Google) About the Role: We are seeking a dynamic and experienced Social Media Executive to join our growing team. The ideal candidate will have 4–5 years of hands-on experience in both paid and organic social media marketing. This is a client-facing role that requires strategic thinking, creativity, and analytical skills to run result-oriented campaigns across platforms. Key Responsibilities: Client & Internal Collaboration: Strategize and implement innovative, platform-specific social media campaigns aligned with the overall marketing goals. Campaign Execution: Design and run ROI-driven campaigns across channels to boost brand awareness and engagement. Content Calendar: Plan, create, and manage monthly social media content calendars in coordination with the creative team. Copywriting & Promotion: Write compelling editorial content and oversee promotions, contests, and brand activations. Performance Tracking: Monitor KPIs and benchmarks to measure the effectiveness of social media programs; generate detailed performance reports. Trend Analysis: Stay ahead of industry trends, competitor strategies, and platform updates to fuel quarterly and annual plans. Influencer Management: Design and manage influencer programs and perception strategies. Community Building: Monitor brand communities on platforms like Facebook, Instagram, LinkedIn, Twitter, YouTube, and blogs. SWOT Analysis: Conduct regular SWOT analysis of brand pages and communities. Owned Media Evaluation: Analyze trends and best practices to optimize brand-owned media. Engagement & Innovation: Boost engagement through content innovation, gamification, and the use of modern digital tools. Analytics Integration: Combine social media insights with predictive analytics and big data tools for actionable recommendations. Real-Time Client Interaction: Engage with clients in a live, real-time environment; provide strategic insights and reporting. Brand Voice: Act as the digital voice and face of the brand, delivering consistent brand messaging and communication plans. Requirements: 4–5 years of professional experience in social media marketing (both organic and paid) Strong command over platforms such as Facebook, Instagram, LinkedIn, Twitter, and YouTube Experience in tools like Meta Business Suite, Google Analytics, Canva, Buffer/Hootsuite, etc. Excellent written and verbal communication skills Proficiency in campaign analysis, social metrics, and ROI tracking Strong coordination skills to manage content and creative workflows Self-starter with the ability to work remotely with minimal supervision Must have: Personal laptop, reliable high-speed internet, and uninterrupted power backup Why Join Us: Work with a top-rated digital marketing agency in Gurgaon Collaborate with a creative, data-driven, and innovative team Opportunity to work on a variety of exciting brands and industries Remote-first work culture with performance-focused growth Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.