Backend Support Executive

Job Title: Backend Support Executive

Company: Savyasasy Software Solutions Private Limited
Product: School Chimes – School Management Software
Location: Mahalingapuram, Kodambakkam, Chennai
Salary Range: ₹15,000 – ₹25,000 per month

About the Company:

Savyasasy Software Solutions Private Limited is a growing technology company committed to transforming the education sector through innovative digital solutions. Our flagship product, School Chimes, helps schools streamline their administrative, academic, and communication processes with ease and efficiency.

Position Overview:

We are looking for a proactive and detail-oriented Backend Support Executive to join our support team. The role involves providing technical and operational support to schools using School Chimes, resolving customer issues, and coordinating with internal teams to ensure smooth product functioning.

Key Responsibilities:

• Provide backend and remote support to schools and educational institutions using School Chimes.
• Respond promptly to client queries through calls, emails, or chat.
• Diagnose and resolve basic software or operational issues efficiently.
• Escalate technical issues to the development team when necessary.
• Maintain detailed logs of customer interactions, issues, and resolutions.
• Assist in user onboarding, setup, and basic training for new clients.
• Ensure timely follow-up and maintain a high level of customer satisfaction.

Required Skills and Qualifications:

• Bachelor’s degree in any discipline (IT or Computer Science preferred).
• Excellent communication skills in Hindi, Kannada, Telugu, Tamil, and English (fluency in at least three languages is mandatory).
• Basic understanding of software systems and troubleshooting.
• Strong customer service orientation with good problem-solving skills.
• Ability to multitask, stay organized, and work well under pressure.
• Prior experience in backend or software support is an added advantage.

Key Competencies:

• Clear and confident communication
• Patience and empathy in handling client concerns
• Good coordination and documentation skills
• Willingness to learn and grow with the organization

Employment Type: Full-TimeCompensation: ₹15,000 – ₹25,000 per month (based on experience and performance)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person