Back Office Support – Ticketing Executive

Job Title: Back Office Support – Ticketing Executive

Location: Mumbai

Experience Required: 2–3 years in Air Ticketing / Travel - Backoffice

Key Responsibilities:

• Air Ticket Issuance & Reissuance
• Handle BSP ticket issuance and reissuance on Amadeus.
• Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.
• Manage Group ticket bookings with accuracy and timeliness.
• Ancillary & NDC Services
• Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.
• Rail & Bus Bookings
• Manage issuance of Eurail, bus, and train tickets as per customer/travel request.
• Quality & Compliance
• Ensure 100% compliance with standard operating procedures and fare rules.
• Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).
• Support back-office processes for ticketing with a focus on error-free delivery.

Desired Candidate Profile:

• Experience: 2–3 years in travel back-office operations, ticketing, or related functions.
• Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.
• Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.
• Exposure to handling rail and bus bookings (Eurail, domestic/international bus & train).
• Strong attention to detail, problem-solving ability, and adherence to timelines.
• Good communication skills (email handling & internal coordination).
• Flexible to work in a process-oriented environment with high accuracy standards.

Qualification:

• Graduate / Diploma in Travel & Tourism preferred.
• IATA certification will be an added advantage.