Back Office Operations Rep II

What We'll Bring

What You'll Bring

• Will be working in consumer dispute & Email operations process
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing credit report post analyzing complaints
• Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
• Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
• Willing to work in Permanent Work from Office as per Business Requirement
• Should be comfortable with access restricted area Model which has been implemented across India GCC.
• Should be flexible to make Out calling to members/Consumer on need basis.
• Need to maintain Quality and Accuracy scores as per the business requirements.
  

Impact You'll Make

• Minimum Graduate degree in any stream
• Must have minimum 5-7 years of experience in ‘Banking operations’ or BPO or the BFSI industry
• Excellent communication skills (English) both verbal and written
• Able to work in fast-paced energy, flexible and should be able to handle workload
• Should have handled escalation/complaint desk related to banking or insurance products
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred
• Strong Team player
• Good knowledge of MS – office