Primary Responsibilities Trainee - Follow all processes explicitly to ensure the secure, efficient and auditable handling of clients monies Maintain up to date and accurate records Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimisation of funding Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve. Review and correlate cash on a daily basis Ensure compliance with Willis internal accounting and settlement procedures and external regulations (e.g. FCA) Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate Adhere to standardized Group policies and procedures, Accounting and Settlement fundamentals, including all CEM and other regulatory requirements Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics Manage workload / volumes and delivery expectations as per business requirement

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