Azure /L2 Professional

* Provide Level 3 support for Azure services including Virtual Machines, Networking, Storage, Azure AD, and Security.
* Troubleshoot and resolve escalated issues from Level 1 and Level 2 support teams. * Perform root cause analysis and implement long-term fixes for recurring problems. * Collaborate with Microsoft engineering teams and external vendors for unresolved issues. * Monitor and maintain Azure infrastructure, ensuring high availability and performance. * Configure and automate provisioning, testing, and deployment of cloud services and microservices. * Assist in the planning and implementation of maintenance, upgrades, and installations. * Identify and resolve cloud security and infrastructure vulnerabilities. * Ensure compliance with organizational and regulatory standards. * Implement and monitor security controls including firewalls, NSGs, and identity protection. * Create and maintain detailed technical documentation and knowledge base articles. * Contribute to support process improvements and automation initiatives. * Mentor and guide Level 1 and Level 2 support engineers. * Participate in on-call rotations and provide after-hours support as needed. * Manage incident response and service request fulfillment using ticketing systems. * Ensure timely resolution and communication with stakeholders. * Bachelor's degree in Computer Science, IT, or related field. * 5+ years of experience in technical/cloud support, with at least 2 years in Azure. * Expertise in Azure services, networking protocols, and cloud security. * Proficiency in PowerShell, ARM templates, and Azure CLI. * Strong analytical, troubleshooting, and communication skills. * Experience with monitoring tools (e.g., Azure Monitor, Log Analytics). * Certifications such as **Microsoft Certified: Azure Administrator Associate** or **Azure Solutions Architect Expert** are preferred.

Skills:

• Active Directory
• Cloud Computing
• Terraform