AWS Technical Support Specialist (3rd party payroll)

AWS Technical Support Specialist

Note: The selected candidate would be working on 3rd party payroll for the project with Panasonic India.

Key Responsibilities:

Technical Support & Operations:

• Provide

  Tier 2/3 technical support

  for AWS services, troubleshooting cloud infrastructure, networking, storage, and security issues.
• Monitor, analyse, and resolve

  performance, availability, and connectivity

  issues across AWS environments.
• Implement and enforce

  AWS best practices

  related to governance, security, and compliance.
• Optimize AWS workloads for

  scalability, resilience, and efficiency

  in collaboration with internal teams.
• Manage ITIL processes, log tickets in

  ITSM tools

  , and follow up with partners until resolution.
• Conduct

  impact analysis

  , risk assessments, and handle audit-related documentation.

AWS Billing & Cost Optimization (FinOps):

• Manage and analyze AWS billing, ensuring

  cost transparency and accountability

  across departments.
• Utilize

  AWS Cost Explorer, AWS Budgets, and AWS Savings Plans

  to track and control cloud expenditures.
• Identify and implement

  cost-saving opportunities

  through resource right-sizing, reserved instances, and workload optimizations.
• Support

  FinOps processes

  with chargeback and showback models for cloud spending.

Coordination with various teams:

• Act as a

  cloud consultant

  , advising various business units on AWS best practices.
• Work with

  finance and procurement teams

  to establish AWS budgeting and cost forecasting.
• Collaborate with

  developers, architects, and operations teams

  to enhance cloud performance and efficiency.

Required Qualifications:

• 6 to 9 years

  of hands-on experience in

  AWS cloud infrastructure

  , technical support, and

  cloud cost management

  .

• AWS Solution Architect Associate Certification

  (Professional-level certification is a plus).
• Strong expertise in

  AWS core services

  (EC2, RDS, S3, Lambda, VPC, Route 53, Load Balancer, IAM, Kubernetes, etc.).
• Proficiency in

  AWS billing management

  , cost control, and

  FinOps principles

  .
• Understanding of

  networking, Active Directory, security, and cloud governance within AWS

  .

• Excellent troubleshooting, analytical, and communication skills

  .

• Project management experience

  .

Preferred Qualifications:

• Experience with

  AWS Organizations, Control Tower, and SCPs

  for multi-account governance.
• Familiarity with third-party cloud cost management tools (

  CloudHealth, Cloudability

  , etc.).
• Knowledge of

  DevOps practices, CI/CD pipelines, and container orchestration

  (EKS, ECS, Docker).