Aws Support Engineer

Primary Skills:

Optional skills:

Role & responsibilities

• Must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.
• Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company.
• The role is to maintain, control and support the applications on the production lines. Technical support and maintenance activities for the applications.  

Daily tasks to be performed:

• Working with the client's processes (incident, problem, change management).
• Communicating and working closely with the users and the client.
• Daily meetings with the team, occasional meetings with the client. Problem analysis and documentation.
• Performing root cause analysis.
• Source code analysis.
• Creating bug fix, releases and upgrades for the applications.
• Occasionally configuring and optimizing the application and infrastructure.  
• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents. Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives. Responsible for improving and documenting the technical processes around application support (using Confluence).
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
• Handle late night and weekend emergency support on as required.
• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
• Develop scripts works with team to automate repeatable manual tasks. Responsible for troubleshooting and resolving application.