Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Mashreq Global Services
>
AVP-Technology.Technology Operations - Technology Service Management

AVP-Technology.Technology Operations - Technology Service Management

Mashreq Global Services

15 - 20 years

50 - 60 Lacs

bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

data analysis change management configuration management data collection incident management data integrity asset management it operations continuous improvement information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Configuration Management Process Owner, you will be responsible for designing, implementing, and maintaining the Discovery and CMDB (Configuration Management Database - CI attributes, the relationships and the Service maps) for our organization. Your primary focus will be on ensuring accurate configuration management, maintaining data integrity, and optimizing the CMDB to support various ITIL (Information Technology Infrastructure Library) processes and organizational needs.

Qualifications

Proven experience (15+ years) working as a Configuration Management Process Owner or Consultant or in a similar role within IT Service Management.
In-depth knowledge of Discovery and CMDB concepts, ITIL framework, and ITSM best practices.
Hands-on experience with Discovery and CMDB tools (e.g., BMC Helix, ServiceNow, BMC Atrium, SolarWinds, etc.) and their configuration.
Strong understanding of IT infrastructure and application components, relationships, and dependencies.
Proficiency in data analysis, reporting, and visualization.
Excellent communication skills and ability to collaborate effectively with diverse teams.
Certifications such as ITIL, Configuration Management, or related credentials would be advantageous.

CMDB Design and Implementation:

Collaborate with stakeholders to understand business requirements and design an effective CMDB structure.
Implement and configure the Discovery and CMDB in alignment with industry best practices and organizational needs.
Define and document CMDB processes, policies, and procedures.

Data Collection and Population:

Establish data collection processes and mechanisms to gather configuration items (CIs), relationship and Service maps for various Infrastructure and applications.
Populate the CMDB with accurate and relevant data obtained from various sources, such as discovery tools, documentation, and manual inputs.
Ensure data normalization and standardization for consistency within the CMDB.
Implement ways and means to update and mature data without much manual input.
Leverage AI and observed communication to populate logical information.

CMDB Maintenance and Governance:

Perform regular audits and assessments to maintain data accuracy and integrity within the CMDB.
Develop and enforce governance policies to manage CI lifecycle, relationships, and dependencies.
Identify and resolve data discrepancies or inconsistencies in the CMDB.

Integration and Interoperability:

Integrate the CMDB with other ITSM (IT Service Management) tools and systems for seamless data exchange and interoperability.
Collaborate with IT teams to ensure alignment between the CMDB and various IT processes, such as incident management, change management, and asset management.

Continuous Improvement and Optimization:

Monitor CMDB performance and identify areas for optimization or enhancement.
Implement improvements to enhance the CMDBs effectiveness in supporting IT operations and decision-making processes.
Stay updated on industry trends, tools, and best practices related to configuration management and CMDB solutions.

More Jobs at Mashreq Global Services

Manager - IT.India - Technology.MIT

Mumbai

12.0 - 17.0 yrs

INR 22 - 30 Lacs

AVP Core Banking

Bengaluru

10.0 - 15.0 yrs

INR 30 - 35 Lacs

VP Core Banking Program-Payment Ops.TECH-Core Banking Program Staffing

Bengaluru

15.0 - 20.0 yrs

INR 37 - 45 Lacs

AVP Core Banking Program Payments&Digital Services

Bengaluru

6.0 - 11.0 yrs

INR 40 - 45 Lacs

Vice President-Core Banking-Finance Lead.TECH-Core

Bengaluru

15.0 - 20.0 yrs

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Mashreq Global Services

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

AVP-Technology.Technology Operations - Technology Service Management