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Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire Job Title: AVP Systems Engineer - Network Entity : MSS Line of Business/Department :TSG Location : Bangalore / Gurgaon Full Time / Part Time : Full Time Reporting to : VP Skills and Competencies 10+ years of SME level experience in global network support team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Proven technical leadership investigating complex issues and performing corrective actions, track record in leading major incident recovery. Knowledge on Python, Ansible, Stackstorm is a plus Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Leads Operations Excellence for request, incident and change management perspective meeting Service Level Objectives and Improving Customer Experience. Shows up as the Network expert, lead service recovery and mitigation when major incidents occur. Identify root cause and implement permanent solutions. Contributes to global risk control program to de-risk the infrastructure. Contributes to disaster recovery procedures and exercises. Contributes to technology roadmaps. Share your knowledge, coach and mentor junior members of the team Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company s security team Liaise with vendors and other IT personnel for problem resolution Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in rotational weekend shifts OR on-call and provide after-hours support. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Example - automate repetitive tasks to improve consistency Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About the team The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.
