AVP - QA, Enterprise Risk Analytics (L10)

Job Description

Job Description: Role Title: AVP - QA, Enterprise Risk Analytics (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchronys Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Enterprise Risk Analytics team supporting analytics requests from Compliance, Enterprise Risk, and Operational Risk. It requires a high level of expertise with data & analytics and minimal technical supervision to effectively contribute to the team. Role Summary/Purpose: The AVP - QA, Enterprise Risk Analytics will be responsible for designing, managing, and executing a comprehensive Quality Assurance (QA) framework for Enterprise Risk Analytics (ERA) deliverables. The analyst will ensure that critical reporting (especially reports sent to Risk committees and senior leadership) is accurate, complete, aligned with stakeholder expectations, and has met procedural validation guidelines. The role also includes ownership of the team s report inventory, collaboration with risk lines of defense (1LOD and 2LOD), and continuous improvements to enhance data and reporting controls. Key Responsibilities: Lead and coordinate quality assurance (QA) and data validation processes for both existing and newly developed ERA reports. Design, implement, and maintain independent validation checks on critical risk analytics reports to ensure accuracy and integrity. Validate output data against source systems and cross-check across reporting platforms (e.g., PRC/PRCSA/RAQ info in a Tableau report vs. eGRC front-end) to confirm consistency and reliability. Collaborate closely with First Line of Defense (1LOD) and Second Line of Defense (2LOD) teams to facilitate effective user acceptance testing (UAT), validation processes, and documentation practices. Engage proactively with the ERA team and leaders across Risk to ensure transparency, shared prioritization, and alignment across reporting and validation initiatives. Prepare, organize, and validate supporting documentation for internal and external audits, as well as regulatory examinations. Conduct in-depth reviews of SAS logs, proactively identifying and resolving errors or anomalies. Ensure correct configuration and linkage of Tableau dashboards, addressing discrepancies as required. Own, maintain, and regularly audit the team s reporting inventory for accuracy, eliminate duplications, and assess eligibility for report retirement. Complete and update all necessary QA documentation and governance records in alignment with internal requirements. Assess and communicate the impact of upstream system changes or software deprecations on existing reporting processes, proposing mitigation strategies as needed. Identify and recommend improvements to procedures, job aids, and process maps, driving enhancements in compliance, efficiency, and reporting completeness. Required Skills/Knowledge: Bachelor s Degree in any stream with 4+ years of relevant work experience or 6+ years of relevant work experience in lieu of a degree 2+ years hands-on experience in data quality assurance, analytics, or reporting 2+ years hands-on experience with Tableau or similar Visual Analytics tool such as SAS VIYA Advanced Excel skillset 2+ years hands-on experience with one or more data analytics tools including Python, R, SAS, and SQL, SPARK Strong written/oral communication skills Desired Skills/Knowledge: Bachelor s Degree in a STEM related or Business field. Experience in consumer credit/risk analytics/compliance role Experience managing multiple Stakeholders and while prioritizing various initiatives Demonstrated ability to think beyond raw data and understand the underlying business context and sense potential analytics opportunities Experience developing advanced data visualizations and presentations with Tableau or other Visual Analytics tool Commercially effective and collaborative across teams and functions Experience working in Jira Familiarity with governance and regulatory frameworks Understanding of GRC systems (eg., eGRC) Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Eligibility Criteria: Bachelor s Degree in any stream with 4+ years of relevant work experience or 6+ years of relevant work experience in lieu of a degree. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible Grade/Level: 10 Job Family Group: Risk Management Job Family Group: Risk Management