AVP - Non EB Claims

Equirus Raghnall Insurance Broking Pvt Ltd

10 - 15 years

12 - 15 Lacs

Mumbai Suburban Mumbai (All Areas)

Posted:1 day ago| Platform:

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Skills Required

General Insurance Broking Non EB Claims processing Insurance Broking Non EB Claims Handling Non EB Claims Management General Insurance Insurance Client Servicing Non EB Claims Customer Satisfaction Policy interpretation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Act as the primary contact for assigned clients for all Non-EB claims.
Handle the entire claims lifecycle from claim notification, documentation, insurer liaison, to settlement.
Coordinate effectively with surveyors and ensure timely surveys and report submissions.
Interpret policy wordings accurately and ensure settlements are aligned with coverage.
Maintain detailed claim MIS, trackers, and dashboards with zero discrepancy.
Regularly update clients on claim progress, documentation status, and final closure.
Ensure high levels of customer satisfaction through professional service and problem resolution.
Proactively escalate complex or high-value claims and provide resolution plans.
Conduct claim review meetings, prepare reports for internal and external stakeholders.
Support the business development team by showcasing claims capability to clients.
Ensure all claims handled are compliant with IRDAI and internal audit norms.
Lead, guide, and mentor junior team members.

Key Requirements:

Proven experience in handling general insurance claims (Fire, Engineering, Marine, Liability, etc.).
Strong knowledge of policy coverage, clauses, and regulatory compliance.
Excellent communication and client handling skills.
Strong coordination skills with surveyors, loss assessors, and insurers.
Analytical mindset with high attention to detail.
Proficiency in Excel and claim management tools.
Ability to handle high-pressure situations and complex claims independently.

More Jobs at Equirus Raghnall Insurance Broking Pvt Ltd

AVP - Non EB Claims

Mumbai Suburban, Mumbai (All Areas)

10.0 - 15.0 yrs

INR 12 - 15 Lacs

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