AVP, Functional Remediation Coordinator

The AVP, Functional Remediation Coordinator (L10) at Synchrony plays a crucial role in overseeing simple and moderately complex consumer remediation projects to ensure successful execution under the guidance of senior leadership or remediation frameworks. This position requires collaboration across various functions, including process owners, subject matter experts (SMEs), and compliance teams, to implement remediation plans effectively. The Functional Remediation Coordinator engages with issue owners, functional leaders, and other stakeholders to define expectations, provide project updates, and drive the resolution process forward under established guidelines and procedures. Key Responsibilities: - Managing a portfolio of simple and moderately complex remediations, partnering with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation. - Supporting SFRC by providing data or assistance on larger remediations and identifying potential inefficiencies to improve process execution. - Partnering with the Analytics team to ensure proper creation of all execution files, assisting in the research and resolution of accounts that have failed remediation, and escalating issues if needed. - Providing regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders. - Facilitating seamless stakeholder communication, resolving conflicts, addressing escalations with confidence and tact, and working closely with issue owners and functional leaders to define expectations and manage deliverables. - Fostering collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans. - Identifying gaps or risks in the remediation and escalating issues to relevant parties in a timely manner. - Performing other duties and/or special projects as assigned. Qualifications/Requirements: - Bachelor's degree in a financial or business-related field. - 1+ years of Project Management Experience within Financial Service. - Minimum of 5 years of experience in the financial services industry, operations, or customer service, sales, digital servicing setting, or in lieu of a degree 7+ years of experience. - Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability. - Proficient with Microsoft Excel & PowerPoint. - Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Desired Characteristics: - Experience with Synchrony systems (FDR, Workstation, ACM, DM10, Vision Plus, etc.). - Experience working in agile environments. - Solid understanding of the assigned business functional area. - Creative problem-solving skills. - Experience with issue management processes and procedures. - Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Eligibility Criteria: - Minimum of 5 years of experience in the financial services industry, operations, or customer service, sales, digital servicing setting, or in lieu of a degree 7+ years of financial services industry, operations, or customer service, sales, digital servicing setting. Working Hours: 8:30 AM to 5:00 PM EST (6 PM to 2:30 AM IST) For Internal Applicants: - Understand the criteria or mandatory skills required for the role before applying. - Inform your manager and HRM before applying for any role on Workday. - Ensure that your professional profile is updated (fields such as education, prior experience, other skills), and it is mandatory to upload your updated resume (Word or PDF format). - Must not have any corrective action plan (First Formal/Final Formal). - L8+ Employees who have completed 18 months in the organization and 12 months in the current role and level are only eligible. - L08+ Employees can apply. Grade/Level: 10 Job Family Group: Information Technology,