AVP - Financial Concierge

Job Description

Serve as the primary point of contact for the clients, ensuring a seamless and enriching financial journey from onboarding through ongoing engagement Understand and articulate the full spectrum of services offered by 1 Finance to align client needs with appropriate solutions Lead the team in delivering prompt, accurate, and empathetic responses to client queries across personal finance advisory Work closely with advisors, product experts, and cross-functional teams to curate and coordinate customized financial solutions for each client Conduct team reviews to ensure alignment with the company s philosophy and the unique needs of each client Proactively engaged with clients to ensure execution of their personalized financial plans and behavioural nudges, while overseeing overall plan adherence Conduct regular reviews of client portfolios and ensure alignment with their evolving life goals and financial priorities Implement a concierge-style service culture rooted in trust, reliability, and expertise Track and analyze service performance metrics and client feedback to drive continuous improvements Ensure all communication and activities adhere to regulatory guidelines and internal quality standards Manage a team of to ensure delivery excellence and career development Conducted in-person meetings to foster client relations Actively contributed to marketing initiatives, enhancing outreach and brand visibility Exceptional interpersonal and communication skills, with the ability to explain complex financial concepts in a relatable manner Deep understanding of personal, advisory domains (loans, insurance, investments, taxation, estate planning, cashflow planning) Client-first mind-set with a strong focus on relationship building and problem-solving. Proven ability to manage, mentor, and motivate high-performance teams Structured and analytical thinker with experience in managing service-level metrics and process improvements High adaptability in fast-paced, agile environments MBA in Finance /CFP/CWM/ NISM XA XB