AVP, Consumer Remediation Scrum Master

Key Responsibilities:

Assigned and responsible for multiple functional PODs (of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and

Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity.

Leverage Agile framework in a Daily format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones.

Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements.

Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs.

Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations

Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management.

Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants.

Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record.

Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management.

Accountable for improving/maturing the POD model through partnership with team Scum Masters.

Qualifications/Requirements:

Scrum Master certification.

SAFe Certified and/or PMI-ACP Certified

2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication.

Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams.

Bachelors degree or 5 years of experience within Financial Services or an Agile environment.

High level of commitment, initiative, vision, and enthusiasm.

Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive.

Demonstrated interpersonal skills that resulted in improved team performance.

Excellent and concise communication skills.

Desired Characteristics:

Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services.

Expert communication skills. Ability to influence in a matrix organization.

Five years e Scrum Master experience and/or Agile Practitioner experience.

Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience.

Exhibit a deep problem-solving acumen.

Ability to work cross-functionally with our internal and external resources.

Data analytics and insight capabilities.

Ability to work independently and with others.

Excellent organization, prioritization, and time management skills.

Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued.