AVP Complaint Root Cause Analysis

As an Assistant Vice President specializing in Complaint Root Cause Analysis, your role will involve the following key responsibilities: - Analyzing customer complaints to identify root causes and systemic issues. - Translating insights into actionable improvements across products, operations, and channels. - Ensuring compliance with complaint-handling regulations such as DISP/FCA alignment. - Leading and coaching a team to drive performance and accountability. - Communicating complex findings to stakeholders and influencing change. - Strengthening governance, controls, and risk management. To excel in this role, you should possess the following skills and experience: - Strong data analysis and problem-solving skills. - Excellent communication, stakeholder management, and leadership abilities. - Governance and risk mindset. - Knowledge of SQL, Python, Tableau, AI/ML, and Agile methods. The experience range for this position is 3 to 15 years, and it is open for Analysts, Assistant Managers, and AVPs.,