As an Assistant Vice President specializing in Complaint Root Cause Analysis, your role will involve the following key responsibilities: - Analyzing customer complaints to identify root causes and systemic issues. - Translating insights into actionable improvements across products, operations, and channels. - Ensuring compliance with complaint-handling regulations such as DISP/FCA alignment. - Leading and coaching a team to drive performance and accountability. - Communicating complex findings to stakeholders and influencing change. - Strengthening governance, controls, and risk management. To excel in this role, you should possess the following skills and experience: - Strong data analysis and problem-solving skills. - Excellent communication, stakeholder management, and leadership abilities. - Governance and risk mindset. - Knowledge of SQL, Python, Tableau, AI/ML, and Agile methods. The experience range for this position is 3 to 15 years, and it is open for Analysts, Assistant Managers, and AVPs.,
As an Assistant Vice President Complaint Root Cause Analysis in the Banking & Financial Services industry located in Noida, your role involves analyzing customer complaints to identify root causes and systemic issues. You will be required to translate insights into actionable improvements across products, operations, and channels. Additionally, you will need to ensure compliance with complaint-handling regulations that are DISP/FCA aligned. Leading and coaching a team to drive performance and accountability will be a key aspect of your responsibilities. You will also be expected to effectively communicate complex findings to stakeholders and influence change, while strengthening governance, controls, and risk management. Key Responsibilities: - Analyze customer complaints to identify root causes and systemic issues. - Translate insights into actionable improvements across products, operations, and channels. - Ensure compliance with complaint-handling regulations (DISP/FCA aligned). - Lead and coach a team, driving performance and accountability. - Communicate complex findings to stakeholders and influence change. - Strengthen governance, controls, and risk management. Qualifications Required: - Strong data analysis and problem-solving skills. - Excellent communication, stakeholder management, and leadership. - Governance and risk mindset. - Knowledge of SQL, Python, Tableau, AI/ML, Agile methods. Experience Range: 3 - 15 Years. (Role is open for Analyst, Assistant Manager & AVP Position),