Job
Description
Job Title: Client Service Senior Analyst, AVP Location: Bangalore, India Role Description Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function. Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients Handling of the internal fee an billing scheme Your skills and experience Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis Business Language is English How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm
