Job
Description
Role Overview: As an AV Support Specialist at EY's Bangalore Client Experience Centre, you will be responsible for leading and managing all aspects of AV and immersive technology support for client visits, executive briefings, live events, and studio productions. Your role will include providing Level 1 (L1) support and coordinating with vendors for the green room studio to ensure seamless and high-quality technology experiences for all stakeholders. The ideal candidate will be AV-certified, possess strong troubleshooting skills, and have a passion for emerging technologies such as Microsoft Teams Rooms (MTR), projection mapping, robotics, and advanced AV platforms. Key Responsibilities: - Lead the setup, operation, and support of AV and immersive systems for client visits, executive briefings, live events, and studio productions. - Act as the primary technical point of contact for AV-related queries, delivering professional support to clients, facilitators, and centre staff. - Represent the centre confidently in front of clients and visitors, ensuring an outstanding customer experience. - Provide Level 1 (L1) support for the green room studio, including basic troubleshooting of broadcast cameras, lighting, audio, and streaming equipment. - Operate, maintain, and troubleshoot various AV technologies such as LED video walls, projectors, sound systems, and digital signage. - Support and maintain specialty systems such as holographic displays, 3D technologies, AR/VR devices, and robotics. - Assist with Microsoft Teams Rooms (MTR) systems setup, connectivity, and troubleshooting. - Perform regular system checks, preventive maintenance, and basic repairs to ensure optimal performance. - Coordinate with external AV vendors, technology partners, and creative teams for advanced troubleshooting and integration of new technologies. - Maintain accurate records of AV system configurations and maintenance activities. Required Qualifications & Skills: - AV certifications (e.g., CTS, Dante, Crestron, Extron) required. - 7-10 years of hands-on experience in AV support, event technology, or immersive experience environments. - Medium-level networking knowledge, including AV networking and AV-over-IP. - Strong troubleshooting skills across hardware, audio, video, and streaming platforms. - Experience with Microsoft Teams Rooms (MTR) systems and projection mapping technologies. - Excellent communication and stakeholder management skills. - Ability to work independently and collaboratively in a client-facing environment. - Fluent in English. Desirable Qualifications: - Network certifications (e.g., CompTIA Network+, Cisco CCNA). - Experience with mobile event setups and remote collaboration tools. - Familiarity with data security and compliance frameworks. EY | Building a better working world: EY is building a better working world by creating new value for clients, people, society, and the planet. EY teams help clients shape the future with confidence and provide services in assurance, consulting, tax, strategy, and transactions across more than 150 countries and territories.,
