AV operations and live streaming specialist

Responsibilities

• Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time.
• Assist wth all AV operations-related tasks, ensuring the highest quality standards are met for each event.
• Plan, coordinate, and execute live production events, including setup, operation, and breakdown of Live Streaming and AV equipment.
• Coordinate with internal and external stakeholders to ensure all technical and logistical aspects of events are addressed.
• Monitor the health of AV equipment and video endpoints to ensure proper maintenance and optimal performance.
• Develop and implement best practices for AV operations and live event production, continuously seeking ways to improve efficiency and effectiveness.
• Interact with all the team members across USI offices to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience.

Required Technical Skills:

• 1-4 years working knowledge of live event production, intake, and workflow experience.
• Setting up equipment in collaboration space and at events from initial setup to wrap-up.
• Diagnosing and troubleshooting issues related to AV equipment during testing and events.
• Intermediate-level Experience with event technology platforms and AV equipment. Should have had exposure to producing events on Virtual and Web Conferencing Platforms
• Experience on troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
• Working knowledge on videoconference products such as the Poly X30/50/70, Cisco Room Bars, Poly Clariti manager etc. including the ability of troubleshoot L1/L2 issues from the platform UI.
• Experience working on ticketing tools such as ServiceNow is essential.
• Certification or additional degrees in AV, Sound engineering or related field is a plus.