AV Engineer Onsite

The ADOPT Onsite Service Technician will be responsible for providing support for technical system needs at an assigned client site location in Gurugram, Haryana. Your primary focus will be on creating and maintaining strong client relationships to ensure superior client satisfaction and the growth of ADOPT onsite support agreements. Your duties will include assisting with meetings, conferences, and events, inventory tracking, reporting, and proactive maintenance of technical systems. You will collaborate effectively with client-based personnel, other contractors/subcontractors, and Diversified team members. Additionally, you will perform routine maintenance and repair faulty systems and equipment. This will involve interfacing with manufacturers/vendors for equipment repair needs and managing inventory tracking mechanisms. You will also be responsible for updating repair needs and producing detailed reports. In terms of the working environment, you will be based in an office/business setting but may be required to work on systems located throughout the client's building(s) and campus grounds. The role may involve physically demanding tasks such as accessing equipment in difficult areas, lifting heavy equipment, walking long distances, climbing stairs, working at heights, and using hand or power tools. You may also encounter varying temperatures and stressful situations related to system failures or client interactions. To be successful in this role, you should have a graduate degree and relevant certifications in client relations, AVIXA CTS, Biamp, Crestron, and networking/IT. Experience with audio-visual systems, video conferencing, unified communications, and client support is preferred. You should possess excellent client relationship management skills, be forward-thinking, efficient in multitasking, and have strong communication and problem-solving abilities. Overall, as an ADOPT Onsite Service Technician, you will play a crucial role in ensuring the smooth operation of technical systems, maintaining client satisfaction, and contributing to the growth of support agreements. Your ability to build strong client relationships, perform technical tasks efficiently, and communicate effectively will be key to your success in this position.,