Automation Engineer

Automation Engineer Managed Services

A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industryand for you in your career.

As part of our Managed Services organization, you will play a critical role in designing and implementing automation solutions that enhance infrastructure scalability, deployment efficiency, and operational reliability. You’ll focus on building automated workflows, infrastructure as code, and CI/CD pipelines that power and modernize the delivery of our Managed Services platforms.

What You Will Do:

• Design and implement scalable automation solutions for infrastructure provisioning, configuration management, and deployment pipelines.
• Develop and maintain CI/CD workflows using tools like GitHub Actions and/or GitLab CI.
• Automate day-to-day operations tasks to increase system reliability and reduce manual toil across environments.
• Collaborate with SREs, DevOps, and platform engineers to streamline software delivery and operational workflows.
• Develop Infrastructure as Code (IaC) using tools like Terraform, Ansible, and Kubernetes manifests or Helm charts.
• Build monitoring and alerting automation to support observability goals using Dynatrace, Prometheus, OpenTelemetry, and similar tools.
• Standardize and version infrastructure through GitOps methodologies and declarative configuration.
• Troubleshoot and optimize automated workflows and deployment pipelines to improve speed, reliability, and recoverability.
• Ensure automation practices align with security standards, including access control, secrets management, and compliance requirements.
• Participate in Agile ceremonies, peer reviews, and sprint planning to continuously refine automation strategy and execution.

Required Qualifications and Skills:

Infrastructure Automation & CI/CD Expertise:

• Proficiency in scripting and automation languages (Python, Bash, or PowerShell).
• Strong experience with IaC tools like Terraform and Ansible.
• Hands-on experience with container orchestration (Kubernetes) and containerization (Docker).
• Experience developing and maintaining CI/CD pipelines.
• Familiarity with cloud infrastructure (AWS, Azure, or GCP), including automation of cloud services.
• Knowledge of system and network administration, including Linux-based environments.

DevOps & Observability:

• Understanding of DevOps principles and GitOps practices.
• Experience integrating observability and alerting into automated workflows.
• Familiarity with configuration management, infrastructure testing, and system hardening.

Soft Skills:

• Strong problem-solving skills and analytical mindset.
• Ability to work collaboratively with cross-functional teams in fast-paced environments.
• Effective written and verbal communication skills.
• Strong ownership mentality and passion for process improvement and reliability.

Preferred Qualifications:

• Experience with Kubernetes Operators and custom controllers.
• Exposure to serverless frameworks and event-driven architectures.
• Certifications in AWS, Azure, Kubernetes, or DevOps practices.
• Automation Engineer – Managed Services ITSM tools is a huge plus. A