Automation Anywhere Professional - Infra

We are looking forward to hireAutomation Anywhere, RPA Professionals in the following areas :

• Strong understanding of Automation Anywhere Architecture and Its components like IQ bot, Bot Insight and AARI
• At least 4-5 years experience in Installing, configuring and managing RPA platform as administrator in V 11, A2019 and A360
• Administrative experience in any Virtualization or Cloud platform (Azure/GCP/AWS) with RPA is must
• Should have experience in ITIL principles in Incident, Request, Change and Problem management
• Responsible to work towards achieving the SLA metrics and align with business
• Experience is monitoring the Robots and raise Incidents for process failures based on the process criticality
• Should have experience in troubleshooting, resolving RPA Environmental issues that arises
• Should have experience in troubleshooting IQ bot and Bot insights
• Should have experience in Managing users and License
• Should have experience in resolving Active directory, Credential vaults and Third party applications related issues
• Should have experience in SQL Db related troubleshooting in the RPA platform
• Should have experience in supporting A360 model deployments for projects
• Experience in handling Bot failures and perform RCA
• Knowledge of creating, assigning roles and account creation for RPA users in Controlroom
• Responsible to build and propose transformational RPA services to customers, identify triggers, identify key IT issues which impact the business and make recommendations to customers
• Knowledge of Networking and Firewall configuration to deploy AA
• Responsible for configuring and setup of RPA bot instances as per Run book
• High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.
• Experience in hosting and upgrading RPA products for customers
• Experience in Coordinating with AA support and other Teams to resolve complex issues
• Should have Wintel experience in Installing, Configuring and managing Windows servers
• Should have good communication skills to connect with other teams
• Ensure effective communication and coordination with infrastructure cloud hosting service team automation platform and cloud teams in case of major incident management
• Coordinated and worked with RPA Product support and cloud partners for technical solutions
• Participant in daily status calls, Weekly status, and Monthly Business review meetings
• Support for bot enhancements for successful runs