Audio Visual Specialist

Role Overview: You have the opportunity to work as an AV Subject Matter Expert / AV Engineer at Kinly, a leading integrator of audio-visual and unified communications solutions. In this role, you will be responsible for providing hands-on technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). Your focus will be on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers, contributing to the efficiency and reliability of AV services. Key Responsibilities: - Deliver advanced remote technical support for AV systems across global locations - Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc. - Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required - Identify recurring issues and document technical insights for team reference - Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems - Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead - Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides - Contribute technical insights and lessons learned to support the broader AV support team - Troubleshoot issues with Crestron control panels, processors, and switchers - Support firmware updates and configuration reviews as directed - Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts - Use Q-SYS Designer Software to remotely investigate and resolve AV concerns - Diagnose issues related to digital signage content, playback, and scheduling - Manage Appspace user configurations and troubleshoot display integrations remotely - Support live and on-demand video streaming troubleshooting - Monitor and configure encoder settings and stream delivery pathways - Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels) - Remotely troubleshoot MTR peripherals (displays, cameras, microphones) - Resolve issues with call quality, connectivity, and meeting platform integration Qualifications Required: - Solid corporate experience in providing AV technical support - Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems - Experience with Crestron Toolbox & Q-SYS Designer is mandatory - Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms - Ability to clearly explain technical details to team members, clients, and stakeholders - Preferred certifications: CTS, Crestron, QSC, or Microsoft certifications Additional Details: Kinly is a globally trusted AV and UCC technology advisor to world-class organisations, driving collaboration, engagement, and productivity. They design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences. Kinly values equal opportunities and offers a workplace where people can work together from everywhere, supporting workplace communication and collaboration goals.,