Audio Visual Subject Matter Expert (SME) Kinly

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As an Audio Visual Subject Matter Expert / Lead Service Engineer at Kinly, you will play a crucial role in providing technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). Your focus will be on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers, contributing to the efficiency and reliability of AV services. **Key Responsibilities:** - Deliver advanced remote technical support for AV systems across global locations - Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc. - Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required - Identify recurring issues and document technical insights for team reference - Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems - Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead - Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides - Contribute technical insights and lessons learned to support the broader AV support team - Troubleshoot issues with Crestron control panels, processors, and switchers - Support firmware updates and configuration reviews as directed - Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts - Manage Appspace user configurations and troubleshoot display integrations remotely - Support live and on-demand video streaming troubleshooting - Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels) - Remotely troubleshoot MTR peripherals (displays, cameras, microphones) - Resolve issues with call quality, connectivity, and meeting platform integration **Skills and Experience:** - Solid corporate experience in providing AV technical support - Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems - Experience with Crestron Toolbox & Q-SYS Designer is mandatory - Strong troubleshooting skills for complex hardware, software, and network issues - Ability to clearly explain technical details to team members, clients, and stakeholders - Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred At Kinly, you will be part of a globally trusted AV and UCC technology advisor to world-class organizations, driving collaboration, engagement, and productivity. With a passion for helping teams achieve their workplace communication and collaboration goals, we design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences every time. Join us on our journey to support leading global brands on high-profile, international projects.,

Posted 6 days ago

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