Asst Mgr-Loss Prevention

Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. The position focuses on ensuring guest and employee satisfaction while achieving the operating budget. Education And Experience - High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR - 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations - Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. - Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. - Develops detailed "shut down" procedures to ensure all areas are secured at the appropriate times. - Complies with applicable federal, state, and local laws and safety regulations. - Follows proper key control guidelines in loss prevention and at the property. - Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure functionality. - Incorporates patrols covering all areas of the property interior and exterior, including an inspection tour of the recording system. - Follows the Duty of Care process for guest and employee protection. - Monitors unusual activities that may affect guests and employees" well-being. - Handles complaints, settles disputes, resolves conflicts, and negotiates with others. - Implements action plans to monitor and control risk. - Oversees loss prevention operations, including patrol processes, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities. - Guides the efforts of the Accident Prevention Committee. - Oversees the first aid program for guests and employees. - Manages the claims process and protects company assets by monitoring General Liability and Worker's Compensation cases. Ensuring Exceptional Customer Service - Meets quality standards and customer expectations daily. - Identifies educational needs, develops training programs, and teaches others. - Inspects and evaluates the performance of the loss prevention department to maintain professionalism and customer service. - Provides services exceeding customer satisfaction for retention. Additional Responsibilities - Analyzes information, evaluates results, and chooses the best solutions to solve problems. - Develops liaisons with local law enforcement and emergency services. - Informs executives, peers, and subordinates of relevant information in a timely manner. - Provides information to supervisors and co-workers through telephone, written form, email, or in person. Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is practiced on any protected basis, such as disability and veteran status, under applicable law. At Courtyard, the focus is on better serving the needs of travelers everywhere. The brand aims to provide a guest experience that goes above and beyond, empowering guests for any purpose of their trip. Courtyard is seeking achievers who are passionate about delivering exceptional guest experiences, enjoy being part of an ambitious team, and are dedicated to continuous improvement while having fun. Join Courtyard and become part of a portfolio of brands with Marriott International. Be in a place where you can excel, start your purpose, be a valuable part of a global team, and become the best version of yourself.,