Associate/Sr. Associate/Lead

Company Description

Bharat Connect, formerly known as Bharat BillPay, is revolutionizing bill payments and collections with secure, seamless solutions for consumers and businesses in India. Focused on transformation, Bharat Connect delivers innovative services that streamline financial transactions. The company is a key player in enhancing the efficiency of bill payments and collections nationwide.

Role Description

This is a full-time on-site role, located in Mumbai, for an Associate/Sr. Associate/Lead position at Bharat Connect. The role involves managing daily operational tasks, ensuring seamless transaction processing, and collaborating with various departments. Responsibilities also include handling customer inquiries, troubleshooting issues, and contributing to process improvements. The role requires adhering to regulatory compliance and maintaining high service standards.

Qualifications

• Strong analytical skills and attention to detail
• Experience with transaction processing and payment systems
• Excellent communication and customer service skills
• Problem-solving abilities and proactive approach
• Knowledge of regulatory compliance and financial industry standards
• Proficiency in using relevant software and tools
• Ability to work collaboratively in a team environment
• Previous experience in a similar role or industry is a plus
• Bachelor's degree in a related field is preferred