Company Description Bharat Connect, formerly known as Bharat BillPay, is revolutionizing bill payments and collections with secure, seamless solutions for consumers and businesses in India. Focused on transformation, Bharat Connect delivers innovative services that streamline financial transactions. The company is a key player in enhancing the efficiency of bill payments and collections nationwide. Role Description This is a full-time on-site role, located in Mumbai, for an Associate/Sr. Associate/Lead position at Bharat Connect. The role involves managing daily operational tasks, ensuring seamless transaction processing, and collaborating with various departments. Responsibilities also include handling customer inquiries, troubleshooting issues, and contributing to process improvements. The role requires adhering to regulatory compliance and maintaining high service standards. Qualifications Strong analytical skills and attention to detail Experience with transaction processing and payment systems Excellent communication and customer service skills Problem-solving abilities and proactive approach Knowledge of regulatory compliance and financial industry standards Proficiency in using relevant software and tools Ability to work collaboratively in a team environment Previous experience in a similar role or industry is a plus Bachelor's degree in a related field is preferred
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A. Job Responsibilities- 1. Growth - Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product. Work alongside different stakeholders internally – product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing user experience. Constantly striving to better the customer satisfaction and experience from product standpoint. Responsible for the success and achievement of numbers (P&L, customers on-boarded, activated) for the assigned category 2. Relationship management- Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product. Develop and maintain strong customer centricity principles, both within the organization as well as with clients Understand customer needs and develop plans to address them – ensuring fast closures Identify key staff in client companies to cultivate profitable relationships Gain solid knowledge of market trends – regulations and competition 3. Product Enablement- Build sound knowledge of the company’s products and offerings. Create business model and high-end decks with complete value prop as a part product pitch to these entities. Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others. Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner. Preparing dashboards and trackers and share the same with management on weekly, monthly basis to ensure successful rollout. B. Preferred candidates- Strong understanding of payments and digital technologies Experience in building & running payments products/platforms will be an added advantage Hands on experience of MS Office - excel, ppt, doc Excellent interpersonal skills to achieve consensus and drive business objectives. Customer centric and analytical to influence decision making Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business development and partner engagement.