Job
Description
Bain & Company is a global consultancy dedicated to assisting the world's most ambitious change makers in shaping the future. With a presence in 65 offices across 40 countries, we collaborate closely with our clients to achieve exceptional results, surpass competitors, and redefine industries. Since our inception in 1973, we have gauged our success through the success of our clients, maintaining the highest level of client advocacy in the industry. In 2004, we established our presence in the Indian market by inaugurating the Bain Capability Center (BCC) in New Delhi, now known as BCN (Bain Capability Network) with nodes across various geographies. The BCN serves as a crucial and the largest unit of Expert Client Delivery (ECD), contributing value to Bain's case teams globally by providing analytics and research solutions across all industries, specific domains for corporate cases, client development, private equity diligence, and Bain intellectual property. The BCN encompasses Consulting Services, Knowledge Services, and Shared Services. As a TSG Support Associate at Bain, you will be responsible for delivering technical support and assistance to employees facing IT-related issues and problems. Your role will involve serving as the primary point of contact for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, testing new applications and upgrades, monitoring backups, supervising and training junior TSG staff, and conducting end-user training programs. This role demands strong problem-solving and customer service skills, along with a solid understanding of computer systems and software. Your responsibilities will include: - Serving as the primary contact for IT-related problems for Bain employees - Installing, configuring, and upgrading software and operating systems - Investigating, troubleshooting, and resolving hardware and software problems on computer systems - Maintaining an accurate inventory database, repair log, and activity log - Enforcing TSG guidelines and policies - Managing user accounts and setting permissions - Coordinating off-site repairs with external vendors - Testing new applications and upgrades with other TSG staff - Supporting the development of end-user training programs To be successful in this role, you should possess: - An Associate's/Bachelor's degree or equivalent combination of education, training, and experience - Previous corporate experience of 2-5 years preferred - Experience in a customer service or technical support role - Experience with remote support tools and techniques - Experience in managing and prioritizing service requests and escalations - Experience in creating and maintaining documentation, processes, and procedures - Demonstrated interest and aptitude in technology and technical issues - Strong communication skills and a confident, self-motivated approach - Strong time management and prioritization skills in a multi-tasking environment - Ability to work well in a team environment and support other members of the TSG team - Ability to remain calm and think clearly under pressure - Aptitude for analytical problem resolution and troubleshooting skills At Bain & Company, we take pride in being consistently recognized as one of the world's best places to work, champions of diversity, and models of social responsibility. Our commitment to diversity, inclusion, and collaboration is fundamental to building extraordinary teams. We believe in hiring individuals with exceptional talents, abilities, and potential, providing an environment where you can thrive both professionally and personally. Our dedication to creating an inclusive workplace has been acknowledged by external entities such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign.,
