Associate Technical Support

Dear Candidates,

Greetings from Startsol Software Systems!!

We are hiring for Associate Technical support FULLTIME/PERMANENT role for top MNC Client.

Refer to the detailed Job description below and if interested kindly apply or share your updated resume to mounika.gilakapalli@strsi.com.

Work Location- Hinjewadi Phase 3(Both Way Cab facility)

Interview location: Virtual & Hinjewadi Phase 3

Role & responsibilities

• Resolving billing issues through inbound calls and emails using query solving techniques and providing clear and concise information.
• Answering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required profile

• Min 6 months of international Voice experience
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independentl
• Willing to work in US environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth

Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [Need to score 58 ]