Associate Technical / Customer Support (International Voice Process)

Leading ITES company is looking for smart graduates for the role of Associate Technical / Customer Support (Voice Process)

• Support customers via phone, chat, and email for technical and service-related queries.
• Troubleshoot basic installation, configuration, and usage issues across devices.
• Handle renewals, refunds, and general service requests.
• Escalate complex cases and ensure proper documentation and follow-up.
• Share customer feedback with internal teams and stay updated on products and processes.

Location

CTC

Qualification

Skills Required

- Excellent communication skills (Berlitz B2 Quality or equivalent)

- Basic technical troubleshooting knowledge

- Customer service orientation

Eligibility Criteria

- Freshers and candidates with up to 1 year (L1) of experience are eligible

- Willingness to work from office

- Flexibility to work night shifts and rotational schedule

Send your updated resume to jackson.j@skillactz.com

Or Apply Now- https://www.skillactz.com/my/jobs?id=1005

Subject: Application for Associate Technical/Customer Support (International Voice Process) – Kochi

Please include:

Full Name

Contact Information

Total & Relevant Experience

Current & Expected CTC

Notice Period

Willingness to Relocate (if applicable)

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