Associate

Sutherland Global Services Inc

2 - 7 years

4 - 9 Lacs

Chennai

Posted:2 days ago| Platform:

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Skills Required

Time management Customer service Management Data interpretation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.
Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues.
Builds Platform and business knowledge to better serve Vendors
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller s issues and questions.

Qualification

- HSC or Any Graduation or 10+5 or 12+3 Diploma along with Mandarin language certificate

Shift

: Rotational shifts-includes both day and night

5 days of work, 2 day-rotational off

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