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Associate Sr. Associate Resolution

Associate Sr. Associate Resolution

Visit Health

1 - 3 years

50 - 60 Lacs

noida

Posted:2 weeks ago| Platform:

Apply

Skills Required

rca data analysis nutrition strategic partnerships pharmacy healthcare wellness support services customer support doctor

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive
Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being

Our Core Offerings

Employee Assistance Program (EAP):

Mental health support services for a balanced work-life experience

Personalized Health Plans:

Tailored wellness programs with fitness, meditation, and nutritional guidance

Health Check-ups & Screenings:

Preventive check-ups and vaccinations for proactive health management

Comprehensive Wellness Programs:

Designed to boost morale, productivity, and holistic employee health

Preventive & OPD Care:

Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits

Founding Team

The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India
Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone

What Sets Us Apart

Comprehensive & Flexible OPD Benefits:

Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations

Integrated Platform:

Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic

Engagement & Gamification:

AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits

24/7 Accessibility:

Accessible health support anytime, designed to address India s diverse healthcare needs

Key Milestones & Achievements

Expanding Primary Care Access:

Serving over 5 million users with 1 5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders

Strategic Partnerships:

Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs

Technological Innovation:

Introduced India s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors

Awards & Recognition:

Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022)

Funding Success:

Secured over $40 million in investments to drive growth and service expansion

Future Vision

Visit Health aims to further strengthen India s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions
With a focus on universal health coverage, we re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives

Visit Health Empowering workplaces with accessible, affordable, and impactful healthcare

We are looking for energetic individuals to join our Resolution team

As part of your day-to-day work, you will be:

- Working closely with Operations and Support teams to understand user grievances and pain points

- Doing RCA of all escalations and getting back to users with a proper solution

- Ensuring that all communication threads with internal and external stakeholders are closed and the user does not need to come back twice for the same query

- Analyzing data thoroughly to identify trends and get meaningful insights

- Identifying gaps in processes leading to escalations and suggesting changes

Must Have s:

- Have 2-3 Years of experience in Customer Support or Control Tower roles

- Have worked in E-com/Q-com companies and comfortable with a fast paced environment

- Be okay with ambiguous problem statements

- Demonstrate customer-first approach

Immediate Joiners PreferredHealthcare experience would be an added advantage

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Associate Sr. Associate Resolution

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About Us

Our Core Offerings

Employee Assistance Program (EAP):

Personalized Health Plans:

Health Check-ups & Screenings:

Comprehensive Wellness Programs:

Preventive & OPD Care:

Founding Team

What Sets Us Apart

Comprehensive & Flexible OPD Benefits:

Integrated Platform:

Engagement & Gamification:

24/7 Accessibility:

Key Milestones & Achievements

Expanding Primary Care Access:

Strategic Partnerships:

Technological Innovation:

Awards & Recognition:

Funding Success:

Future Vision

Visit Health Empowering workplaces with accessible, affordable, and impactful healthcare

As part of your day-to-day work, you will be:

Must Have s:

Immediate Joiners PreferredHealthcare experience would be an added advantage

More Jobs at Visit Health