Associate, Specialist, Fraud Operations, Consumer Banking

The role in Group Legal, Compliance & Secretariat is crucial to safeguard the bank's interests, reputation, and capital. Upholding values of trust and integrity is fundamental for business banking success. As part of this team, your main responsibility will be to develop and implement action plans to detect fraudulent activities effectively. Key Accountabilities: - Develop and implement action plans for detecting fraudulent activities. - Build a model for fraud monitoring and provide training to subordinates. - Review Fraud and Authorization rules/parameters in systems based on new fraud trends. - Ensure compliance with policies and procedures for smooth unit operations. - Take initiatives to enhance approval rates. Job Duties & Responsibilities: - Build a model for fraud monitoring and train subordinates for efficient fraud management. - Ensure timely investigation closure within specified timelines. - Implement fraud rules in systems based on new fraud trends analysis. - Monitor real-time queues and identify high-risk transactions promptly. - Recommend anti-fraud processes for changing transaction patterns. - Process and approve authorization requests. - Handle inquiries and complaints from Merchants and Cardholders. - Educate Merchants on correct card acceptance and authorization procedures. - Attend to Lost/Stolen Card reports and carry out fraud monitoring. - Adhere to group Investigation Standards & procedures. - Contact cardholders to verify transactions. - Monitor team performance and identify areas for improvement. - Work in shifts as per team requirements. - Review and streamline operation processes. - Display teamwork and cooperation to achieve service quality. - Maintain necessary MIS data, reports, and records. - Provide administrative support for authorization-related tasks. - Provide timely updates to BU/SU/Team Lead. Required Experience: - Associate: 4-6 years, Analyst: 2-4 years in a similar profile. - Proficiency in English with strong interpersonal and communication skills. - Willingness to work in a 24/7 shift setup. Education / Preferred Qualifications: - Commerce Graduate. Core Competencies: - Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills, etc. Technical Competencies: - Investigation, Data Analytics, etc. Work Relationship: - Support good working relationships with internal and external units for timely investigations. DBS India - Culture & Behaviors: - Drive performance through value-based propositions. - Ensure customer focus and reduce complaints. - Protect, maintain, and enhance DBS reputation. - Build skills and competencies through team building and motivation. - Execute operations swiftly with high standards of honesty and integrity.,