Associate Solutions Consultant

SS&C Technologies

1 - 5 years

3 - 7 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

computer science project management back office problem management healthcare incident management investment management troubleshooting operations financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
Manage case queue and ensure cases are handled in a timely manner with effective prioritization of tasks on hand
Collaborate closely with internal teams (Development, Project Management etc.) to ensure successful fixes for any bugs to achieve a quick resolution for client satisfaction
Advocate for product enhancements to meet evolving client needs and support scalability

What You Will Bring:

Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing and support role
Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
Technology troubleshooting skills and interest in technology and software support
Ability to learn new processes, products, and support tools quickly
Excellent communication skills, and ability to explain technical issues to non-technical users
Understanding of financial markets and related processes
Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
Experience training employees on a growing team
Understanding of account and project management best practices
Proven ability to support clients troubleshooting requests in a timely manner
Willing to work early-shifts (if required)

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