Job
Description
This role will provide you the opportunity to manage global service requests to oversee and support the process to purchase learning, learning services, and HR services. You will work collaboratively with multiple stakeholders, customers, and vendors within the Supplier Management scope while adhering to global standards and request management processes. If you have 4 - 10 years of experience, you will be expected to triage global service requests, assist customers and requesters to ensure a positive customer experience, manage work in the SNOW to meet SLAs, KPIs, standards, and processes, work collaboratively with stakeholders, customers, and vendors, support and participate in projects and activities, coordinate communications between GSK customers and vendors, respond to inquiries effectively, support relationships with third-party vendors, and possess working knowledge of tools such as ServiceNow, Ariba, and SAP. To excel in this role, you should have proven planning and organizational skills, ability to multi-task and problem solve, prioritize multiple projects while ensuring accuracy and meeting deadlines, attention to detail, ability to develop reports and summarize data, working knowledge of pivot tables within Excel, experience influencing customers and stakeholders, and familiarity with external service providers/contractors. Advanced IT skills including MS Office (Word, Excel, PowerPoint, PowerBI) and experience with AARs and subsequent implementation are also required. Basic Qualifications: - Bachelors degree Preferred Qualifications: - CPA - Knowledge of revenue rules - Ability to problem solve - Innovative thinker - Effective communicator GSK values and expectations are at the core of their culture, focusing on patient care, transparency, respect, integrity, courage, accountability, development, and teamwork. The successful candidate should demonstrate capabilities such as operating at pace, agile decision-making, commitment to delivering high-quality results, continuous learning, sustaining energy and well-being, building strong relationships and collaboration, and being budget-conscious. GSK is a global biopharma company with a mission to unite science, technology, and talent to advance disease prevention and treatment. By investing in core therapeutic areas and focusing on the immune system and new technologies, GSK aims to positively impact global health and deliver sustainable returns to shareholders. GSK is committed to creating an inclusive and inspiring environment where employees can thrive and grow. Please note that GSK does not accept referrals from employment businesses/agencies without prior written authorization. If you receive unsolicited emails or job advertisements not ending in gsk.com, please inform GSK at askus@gsk.com to verify the authenticity of the job.,
