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Description
Job Title: Business Analyst / Associate Project Manager (3 - 4 Years Experience) Location: Pune, Maharashtra, India (Work from Office Only) Company Overview: Baxture Technologies is a global software development and consulting firm specializing in delivering modular, intelligent, and customer-centric digital solutions. With a focus on digital transformation, Baxture offers services ranging from UI/UX design, product engineering, QA & software testing, DevOps, cloud infrastructure, to software maintenance. Our mission is to provide automated software solutions that reduce operating costs, boost productivity, and drive business value across various industries, including e-commerce, healthcare, education, real estate, hospitality, and travel. Position Summary: We are seeking a dynamic and detail-oriented Business Analyst / Associate Project Manager with 3 - 4 years of experience in the IT SaaS industry. The ideal candidate will be responsible for bridging the gap between our technical teams and clients, ensuring seamless project execution, and delivering high-quality solutions that align with client requirements and business objectives. Key Responsibilities: Project Coordination & Delivery: Collaborate closely with Development, QA, Data Migration, Project Management, and Support teams to ensure timely completion of project deliverables. Work with tight SLAs to address and resolve production and customer-reported issues promptly. Handle multiple projects simultaneously, ensuring priorities are balanced and deliverables are met. Client Communication & Stakeholder Management: Provide regular updates to clients on project progress, risks, and mitigation plans. Participate in Scrum of Scrums and other project-related meetings to communicate project status and dependencies. Coordinate effectively with cross-functional teams to ensure alignment and transparency. Customer Onboarding & Migration: Lead the onboarding of new customers to existing SaaS products, managing the transition from legacy applications smoothly and efficiently. Understand client needs and ensure their seamless integration with our platforms. Timeline & Planning: Develop realistic project plans and timelines in alignment with business objectives and customer expectations. Ensure commitments are met and timelines are honored by proactively managing risks and dependencies. Business Analysis & Technical Acumen: Leverage strong technical and analytical skills to understand the product and its ecosystem. Act as a Business Analyst when required, engaging directly with clients to gather requirements, analyze gaps, and propose effective solutions. Create clear and comprehensive documentation, including requirements, user stories, process flows, and acceptance criteria. Continuous Improvement & Best Practices: Identify process bottlenecks and propose improvements for increased efficiency and effectiveness. Promote best practices in project management and software delivery, contributing to a culture of continuous improvement. Reporting: This role will report to the Project Manager and work closely with project stakeholders to ensure alignment with project goals and client expectations. Qualifications: MBA from a reputed college/university. 3 - 4 years of experience as an Associate Project Manager, or Business Analyst in the IT SaaS industry. Solid understanding of Agile and Scrum methodologies. Proven ability to manage multiple projects and coordinate cross-functional teams. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills for client and team interactions. Technical aptitude to understand software products and contribute to product discussions. Experience with tools such as Jira, Confluence, or other project management and collaboration tools is a plus. Why Join Baxture Technologies: Opportunity to work on innovative SaaS products that impact clients across various industries. Collaborative and supportive team environment that fosters professional growth. Engage in a culture that values respect, competence, customer-centricity, and quality. Competitive compensation and benefits package.
