Associate - Production Operations Group (POG) (Night Shift)

As an Associate in the Production Operations Group (POG) at NAVAERA Worldwide, you will play a crucial role in maintaining the operational stability of software environments. Your responsibilities will include: - Performing daily environment checks (dev/test/stage) to ensure readiness and availability. - Monitoring logs, alerts, and system health dashboards to proactively detect issues. - Recording errors and escalating unresolved problems to senior team members or DevOps/Infra teams. - Maintaining and updating environment readiness checklists and SOP documentation. - Tracking environment status and sharing reports with stakeholders regularly. - Contributing to knowledge bases with troubleshooting steps and lessons learned. - Participating in incident management for environment-related issues. - Assisting in root cause analysis (RCA) and post-mortem analysis of recurring problems. - Supporting resolution efforts and documenting fixes for future reference. - Collaborating closely with cross-functional teams to ensure environment stability. - Learning and adopting best practices in environment monitoring, automation, and incident handling. - Continuously developing technical and problem-solving skills under the guidance of leads. Qualifications & Skills: - Bachelor's degree in Commerce, Arts, Computer Science, Information Technology, or a related field. - 03 years of IT/software industry experience (fresh graduates with relevant internships/projects may apply). - Basic understanding of software development lifecycle (SDLC), environments, and system monitoring. - Strong attention to detail, problem-solving, and documentation skills. - Good communication skills for interactions with stakeholders and team members. - Familiarity with incident management practices (ITIL basics a plus). - Basic knowledge of Linux command and scripting. Please note that this is a full-time, permanent position with benefits including health insurance and Provident Fund. Join us at NAVAERA Worldwide and be a part of a global team dedicated to empowering financial organizations with advanced knowledge management products and services.,