0 years
0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.
🔹 Location: Mohali
🔹 Working Days: Monday–Friday (Saturday–Sunday fixed off)
🔹 Shifts: Flexible to work in any shift (24×5)
🔹 Domain: International Voice/Non-Voice Process
💼 Responsibilities:
Lead and manage Quality Analysts
Monitor audits & ensure quality compliance
Drive RCA, calibrations & quality improvement plans
Support operations with consistent performance insights
Handle client interactions and quality reviews
✅ Requirements:
3–5 yrs BPO experience with 1–2 yrs as Quality TL
Must have International clints handling experience
Strong QA frameworks knowledge
Excellent communication & analytical skills
Eclerx Services Limited, Mumbai, Maharashtra
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