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eClerx
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Associate Process Manager

Associate Process Manager

1 - 4 years

|

2 - 6 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

operations management process management team management investment banking customer service investment banking operations team leading trade settlements business development capital market corporate actions sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Associate Process Manager

Key Responsibilities:

Manage day-to-day process operations and ensure SLA/KPI adherence.
Support process design, documentation, and continuous improvement initiatives.
Analyze workflows, identify gaps, and implement corrective actions.
Collaborate with cross-functional teams to streamline operations and optimize resources.
Monitor process performance and prepare regular reports for management.
Ensure compliance with company policies, quality standards, and regulatory requirements.
Assist in training and mentoring team members on updated processes.
Drive automation and digitization initiatives to improve efficiency.
Handle escalations and ensure timely resolution of issues.
Participate in internal/external audits and support governance frameworks.

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