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Associate - Order Management ( Non-Voice)

Associate - Order Management ( Non-Voice)

Wipro

0 - 2 years

2 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

Communication Skills Excel Order Tracking Order Processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: order processing, Order id creation, transaction management. Motivating associates through effective management, career development and implementation of reporting mechanisms One on One Relationship management Analysis of reports including process dashboards Initiate appropriate action plans Handle customer complaints and provide resolution for escalated calls Aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Ensure that all company information which includes customer information are kept confidential and secured Demonstrate good business decisions, pro-active problem solving and relationship building Ability to go beyond the call of duty in times of business exigencies Continuous Improvement within the team Liaising with Operations and other support function Preferred candidate profile: Proven domain experience Communication skills. Coordination & organizing skills Presentation skills Ability to multitask & work under pressure Technical proficiency in MS office products required (Excel, Word, Power Point etc.) Analytical skills 0-1 years with industry experience, preferably from Order management, or similar industry. Hiring Parameters: Should have all the degree and marksheets in place Should have all the Government ID proofs such as PAN, Aadhar and Voter card. Should have experience certificate/Service letter/offer letter/pay slip in place. Should be comfortable with rotational night shit Should be staying within cab boundary of 25 kms. Documents to carry: 2 copies of resume Aadhar or Voter ID Interested candidates are welcome, please write HR-RAUSHAN ARA on the top of the resume for reference.

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Associate - Order Management ( Non-Voice)