Associate - Multi Vendor Premier Support

• Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global
• The role Multi-Vendor Premier Support Associate
• Do you enjoy solving technical challenges and delivering exceptional customer experiencesAre you passionate about learning and growing your expertise across Microsoft technologies
• Do you thrive in a collaborative, global environment

Key Responsibilities:

• Act as the single point of contact for customers on on-premises support issues
• Manage incidents and service requests in line with SLAs and customer expectations
• Collaborate with customers and vendors to gather necessary information for resolution
• Escalate complex issues to senior consultants when required and raise tickets with Microsoft under Premier Support (with approval)
• Drive clear communication during critical events and contribute to process improvement initiatives

Whats in it for you

• Inclusive, innovation-driven global team culture
• Opportunity to deepen your expertise across Microsoft technologies
• Work on diverse projects and much more (comprehensive benefits tailored per region)

What we need to see from you

• A proactive mindset with a passion for continuous learning and knowledge sharing
• Strong problem-solving skills and ability to work in a customer-facing support environment
• Knowledge of Wintel administration and user account management (Active Directory/Azure AD)
• Basic understanding of networking concepts (DNS, DHCP) and familiarity with M365 and Azure
• Excellent communication skills in English (C1 level) and ability to work in a multicultural team