About Us: Paytm Payments Services Limited houses the Paytm payment gateway business which enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This business is responsible for growing the penetration of Paytm s PA PG business in the Indian merchants.

About the team: Will be a part of Paytm Payments Services Limited and will be working for the Merchant Helpdesk Team. The MHD team handles all the merchant queries and issues raised on calls & emails and provides timely resolution. The team is also responsible for handling the merchant escalations for the business.

About the role: Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised on Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants.

Expectations/ Requirements

Outcall to the merchants to resolve their issues/concerns.

Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns.

Proficient in understanding Merchant issues and should be good in excel and written English.

Understanding of merchant issues

Willingness to take the ownership to get the merchant issue resolved on time

Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role

Excellent communication skills Verbal & Written

Basic knowledge of MS Office. (Excel)

6 Days working

Willing to work on Sundays with rotational week offs

Comfortable in rotational shifts as per process requirement

Comfortable in coordinating with merchants over calls and Emails

Smart thinking and clear communication

Be a brand ambassador for Paytm - Stay Hungry, Stay Humble, Stay Relevant!

Superpowers/ Skills that will help you succeed in this role

High level of drive, initiative and self-motivation

Ability to take internal and external stakeholders along

Understanding of Technology and User Experience

Love for simplifying

Growth Mindset

Willingness to experiment and improve continuously

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology

Improve the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Associate - Merchant Helpdesk 560