Associate Manager

Key Responsibilities

Operations Management

• Pre-Processing, Payment, and Clearing Operations

  : Manage the daily operations of cash management functions including pre-processing, payment, and clearing to ensure all activities meet prescribed quality standards.

• Static Data Unit Management

  : Oversee the setup, maintenance, pricing, billing, and management of static data, ensuring accuracy and timeliness of updates.

• Service Quality

  : Ensure operations are executed with zero defects, achieving and exceeding service standards set by the company.

• Operational Control

  : Ensure all daily operational activities comply with internal controls, risk management frameworks, and regulatory requirements.

Team Management and Leadership

• Staff Supervision

  : Manage the team as per the organizational structure in Cash Management Operations. Direct the staff across Pre-Processing, Payment and Clearing, and Static Data Units.

• Performance Management

  : Oversee and manage individual performance against set objectives, providing guidance, support, and motivation to ensure high levels of efficiency and accuracy.

• Coaching and Development

  : Actively contribute to the development of associates by coaching, mentoring, and supporting their growth and career progression.

• Training and Support

  : Provide ongoing training, guidance, and support to staff in daily operational activities, enhancing their skills and knowledge of Cash Management processes.

Strategic Focus

• Client Relationship Management

  : Foster and strengthen relationships with clients and customers by ensuring operational excellence and delivering exceptional service.

• Innovation and Digitization

  : Drive initiatives to innovate and digitize Cash Management processes, enhancing efficiency and improving service delivery.

• Service Quality Initiatives

  : Lead initiatives aimed at improving service quality, streamlining operations, and ensuring that service standards are consistently met.

• Leadership Development

  : Take an active role in identifying and accelerating the development of new generation leaders within the team.

Risk and Compliance Management

• Risk Mitigation

  : Ensure that all operational activities adhere to risk management policies, identifying and mitigating operational risks where necessary.

• Regulatory Compliance

  : Ensure compliance with relevant regulatory and internal policy frameworks in all aspects of the Cash Management operations.

Operational Efficiency

• Continuous Improvement

  : Initiate and implement process improvement initiatives to increase efficiency, accuracy, and client satisfaction.

• Collaboration Across Networks

  : Intensify collaboration with other teams across the network to streamline operations, improve communication, and ensure cohesive service delivery.

Skills and Experience

Core Skills

Cash Management Expertise

• In-depth knowledge of

  cash management processes

  , including

  pre-processing

  ,

  payment and clearing

  , and

  static data management

  (set-up, maintenance, pricing, billing).
• Experience in managing operational activities in a

  payment processing environment

  and ensuring high-quality standards.

Leadership and People Management

• Ability to manage and lead teams effectively to achieve operational goals and deliver quality service.
• Proven ability to

  coach and mentor

  staff, fostering a positive team culture and encouraging continuous development.

Service Quality Focus

• Strong focus on meeting or exceeding

  service level agreements (SLAs)

  , ensuring quality service delivery with zero defects.
• Strong understanding of

  service quality metrics

  , and ability to drive initiatives for continuous improvement.

Process Improvement and Innovation

• Experience in driving process

  efficiency

  and

  automation

  initiatives within cash management operations.
• Ability to innovate and improve business processes, leveraging technology and digital solutions to streamline operations.

Risk Management and Compliance

• Strong understanding of risk management principles and ability to ensure compliance with

  internal controls

  and

  regulatory standards

  .
• Ability to identify and mitigate operational risks while ensuring the smooth execution of daily activities.

Client Relationship Management

• Experience in building and maintaining strong client relationships, with a customer-focused mindset.
• Ability to interact effectively with clients to understand their needs and ensure service expectations are met.

Effective Communication

• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to engage and motivate team members and collaborate across various functions.

Experience

• 5+ years

  of experience in

  cash management

  or

  payments operations

  , ideally in a banking or financial institution.
• Experience in leading teams and managing daily operations, with a focus on process efficiency, service quality, and client satisfaction.

Educational Qualifications

• A

  Bachelor's degree

  in

  Business, Finance

  , or a related field is required.
• Additional certifications in

  operations management

  ,

  risk management

  , or

  project management

  are advantageous.